General Information

Req #
Career area:
Tamil Nadu
Thursday, May 5, 2022
Working time:
Additional Locations: 
* Chennai - Tamil Nadu - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Responsibility As Service Delivery Manager AP

  • Handling End to End After Sales Deliverables for AP MBG Services & PCSD Premium Service..
  • Conceptualize, design, and implement process improvement with the customer in mind.
  • Ensure consistency of our customer care approach to maximize efficiency across the organization
  • Plan, organize, lead, and control Field Service and Operational Excellence initiatives.
  • End to End Vendor Management, periodical reviews to keep check on their overall operation, spare parts, claims and other financial management.
  • Understand, evaluate and propose improvements on Field Services operational process.
  • Periodical visits and audit at DESC/ESC/CCI to keep check on the hygiene related KPIs, training and support required if any.
  • Develop and support the implementation of frameworks to increase effectiveness and resolution on every touchpoint of Field Service Delivery
  • Create innovative and cost-efficient initiatives to improve operational excellence and CX.
  • Actively participate in shortlisting and finalization of ESC/CCIs keeping a check it meets brands requirement.
  • Regular engagement with Sales team & regional team to discuss any open points/challenges, and work towards amicable solution.
  • Actively involved in drafting and formulating various SOP related to field operation.
  • Working with cross functional team(SCM, Finance) to ensure the business needs are meet, participating Cost/CPI Monthly discussion, NPI and GTM readiness discussions.
  • Working with SSC team to ensure part delivery SLA's are met to ensure customer delivery is being taken care.
  • 10+ years of relevant experience

* Chennai - Tamil Nadu - India