General Information

Req #
WD00017588
Career area:
Hardware Engineering
Country/Region:
Mexico
State:
Distrito Federal
City:
Mexico D.F.
Date:
Monday, December 6, 2021
Working time:
Full-time
Additional Locations: 
* Mexico D.F. - Distrito Federal - Mexico

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

This newly created Service Delivery role is primarily a technical role that will provide services within the Lenovo Custom Fulfillment Services (CFS) Facility at Cuautitlán Izcalli, Estado de Mexico.

Responsibilities include:

- Deploy asset tags and associated labels, collection of related data and reporting.

- System Integration & Configuration such as HDD Partitioning, Image Load, Standard software configuration, Standard BIOS settings for Lenovo equipment.

- Track (scan in/out) each system (or peripheral) as it passes through the various stages / warehouse locations of the configuration services facility.

- Provide accurate reports on all activities performed at this center on a daily, weekly and/ or monthly basis.

- Develop, analyze and maintain tools that support, and automate build and test processes.

- Work with the project management team to establish, document and maintain the build process for each project.

- Plan and scale resources within the facility to cope with a staggered or spiked work demand.

- Actively assess/contribute to the continuous improvement of work, standards, processes and methodologies in order to cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit.

- Maintain a clean and tidy work environment within the Lenovo configuration services facility.

- You will work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirements.

- Provide training and guidance on build processes as required to other staff as deemed fit or necessary.

- Has the ability to work in a high pressure environment to tight time frames.

- Can manage and prioritize large volumes of freight/orders.


Key Competencies Needed:

  • 5-10 years' proven IT experience as a Configuration Engineer in a medium to large corporate environment
  • Able to lead a team of people to deliver projects on time
  • Able to problem solve and think laterally
  • Proven ability to learn new and complex technology
  • Able to prioritize in a fast paced, dynamic work environment
  • Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests
  • Effectively transfer thoughts and expresses ideas verbally in individual or group situations
  • Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments
  • Working Knowledge on Windows Operating Systems and MS Products
  • Exposure to regulated environments would be highly regarded
  • Technical skills in:
    •  SCCM 2012 or 2016
    • Windows 7/10
    • MDT
    • Microsoft White glove, Google Zero Touch, Apple DEP
    • Linux, OSx, iOS, Android


Ideally technical knowledge in some of the following:

    • SOE / MOE image creation and deployment
    • Intune and Azure or other UEM/MDM
    • VMware or Hyper-V
    • Workspace One
    • Powershell
    • Proven ability to troubleshoot Client solutions
    • Automation and scripting skills.

* Mexico D.F. - Distrito Federal - Mexico