General Information

Req #
WD00019045
Career area:
Hardware Engineering
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, December 17, 2021
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

The Next UX team is an innovative research and design team and a growing as a strategic asset for Lenovo. The team hunts new UX solutions that Lenovo could deliver over the next 2-3 years by exploring intersections between design, technology, and user value. We seek someone who is passionate about service design, applying research rigor to uncover insights, and collaborating with other cross-functional team members and stakeholders to design new service opportunities, evaluate new technology, and help vet ideas. We want open-minded and creative teammates who love uncovering the best problems to solve and crafting better experiences.

The Next UX team works across a broad set of spaces covering relevant topics for the Future of PC, Domestic Technologies, Education and Advancing Learning, Wearable devices, and Evolution of Work and Workplace. This role will focus on developing and working towards longitudinal goals for a set of service-related priorities: 1) identifying gaps and areas of improvement for devices as a service in the commercial space 2) improving the employee device selection experience and the IT decision maker experience for asset management and recovery and 3) designing services and solutions that create a sustainable future and contribute to a circular economy. 
 

Responsibilities

  • Work closely with the team and stakeholders across the business to research needs, gaps, and help define end-to-end service and solution opportunities

  • Apply systems level thinking to holistically understand internal processes, external facing user experiences and technology and market influences

  • Discover and understand user behavior, motivations, and needs to help teams shape services concepts, products, and solutions while balancing employee and IT decision maker goals

  • Design and facilitate mixed-methods qualitative and quantitative research activities and develop insights and strategies that translate into relevant and useful solutions across services

  • Create data-driven user flows, customer journey maps across multiple touchpoints, and service blueprints to inform strategy and identify new opportunities

  • Define and implement all phases of research in collaboration with stakeholders, analyze mixed-method data, and create deliverables that clearly communicate insights, takeaways, and next steps,

  • Create and design engaging deliverables that tell a story about the insights and takeaways

Requirements for the role:

  • 3+ years of experience in service design, and experience conducting mixed-methods design research, user experience or product research in the technology space (service, software, or hardware focused)

  • Experience designing research for generative (exploratory or discovery) and evaluative (summative or formative validation) purposes and skill in crafting clear research goals and questions and knowing how and when to effectively apply different research methods

  • Experience building out service design deliverables (journey maps, blueprints, etc.)

  • Ability to analyze and synthesize qualitative and quantitative data with knowledge of foundational stats

  • Exceptional stakeholder and customer engagement and collaboration skills and ability to communicate insights clearly and succinctly from research to cross-functional teams

  • Bachelor’s degree in Cognitive Psychology, Human Factors, Human-Computer Interaction (HCI), UX, Design or a related field (including Business Innovation & Entrepreneurship) or equivalent practical experience

Preferred experiences & interests:                  

  • Advanced degree in Cognitive Psychology, Human Factors, Human-Computer Interaction (HCI), UX, Design or a related field

  • Enjoy framing the front-end of complex problem areas, new services and product spaces, and simplifying to a solution  

  • Have an appetite for technology and be an avid digital consumer and experience evaluator

  • Appetite to tackle the fuzzy front-end of product innovation and development, work in complex problem spaces and simplify critical questions or solution spaces

  • Desire to understand users, define problems, prototype early, test new ideas, and find out what influences play an important role in users lives, the service or product space, and the problem area

  • A growth mindset; we constantly study & work to improve how we do what we do


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19 by January 18, 2022, subject to any applicable accommodations. To be fully vaccinated by January 18, means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America