General Information

Req #
WD00059076
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, November 14, 2023
Working time:
Full-time
Additional Locations: 
* Slovakia

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements

As a Lenovo Service Engagement Manager (SEM), you will have the opportunity to serve as a trusted advisor to our customers who have purchased Premier Support. Being skilled in the Lenovo Services, you will be responsible to drive the customer experience. You will develop and maintain an excellent rapport with key customer contacts at multiple levels; ensuring consistent and relevant communication. 

For this position, you will closely monitor service activity and performance to the service level KPI’s, escalate issues to appropriate teams and service providers, and manage the daily backlog of service request and orders to successful conclusion is the primary KPI.

You also act as a single point of contact for service issues ensuring responsiveness and resolution. You will be responsible for developing and presenting analysis and results for the service metrics internally and externally on the timeline required (weekly/monthly/quarterly).

You must be comfortable dealing with all levels of customer representatives as well as all levels of Sales and Services leadership within Lenovo. You will be an active advocate for our Customers’ services needs within the business.