Lenovo

Lenovo's Services & Solutions Team is growing! As our new colleague you will develop and execute the service readiness strategy and support plan to create a frictionless product/service experience for customers, ensuring that they can intuitively use our products/services without needing to reach out for help.

You will report to SSG (Solutions & Services Group) organization structure and will be a part of a global team.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City.  We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions. 

What responsibilities await you?

• Collaboration with offering marketing owner, service enablement and delivery teams
• Acting as customer facing expert to provide details of service delivery challenges to the offering owner and service stakeholders
• Creating and managing service enablement and readiness requirements to the various service stakeholders
• Performing operational business analysis, identifying root causes, and developing recommendations/ solutions to drive business improvements.
• You will Design and Document current and future detailed business processes to support the services organization.
• You represent Services Operations on product or solution core teams and provides guidance on the services value chain and best practices on business processes.
• You utilize technical and business skills to lead complex cross-functional activities that drive continuous services business growth.
• Maintaining knowledge and expertise of enhancements and new functionality within service delivery platforms.

What you bring:

• You are familiar with project management and lean six sigma methodology
• Strong communication and negotiation skills across a variety of audiences. Demonstrated ability to influence cross-functional stakeholders and work collaboratively to execute joint plans.
  
• Customer experience, customer journey, customer first thinking
• Demonstrates an in-depth understanding of key Services’ operational policies, processes, and methodologies applicable to project management.
  
• Proficiency of warranty, service delivery processes, tools and technologies (Contact Centers, Parts, CRM, Service Tools, Repair processes, warranty entitlement, Self-Support, Assisted-Support)
• Ability to create clear and accurate diagrams that represent the current and desired states of the business processes.

Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.