Lenovo

Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.  

Be one of the changemakers. Join Lenovo!  

• Process strategy – Setting out the process that is right for the business, based on overall business objectives. This takes into account the current vs. the ideal process, captures best practices, and plots points on the road map for the journey towards the ideal state. 
• Engage – The GPO is responsible for seeing that the business understands the value of the role and the importance of process improvement. This means the GPO is required to “sell the vision” of the role, ensuring, of course, that the vision aligns with that of senior management. 
• Service design and process mapping and design – This encompasses process mapping of all global processes within their function, and designing a process that will best suit the business, including the technology solutions needed to support the process. 
• Process improvement – Taking a key role in evaluating the measures needed to improve a process, i.e. an efficiency methodology (like Lean) or a process automation program (like workflow), guiding the program from the evaluation to innovation and implementation. 
• Control assessment - Within the Create phase, critical focus should be on an end-to-end control assessment, evaluating any organizational weaknesses and gaps across the interaction points. If done correctly in this early stage, the GPO can assess and address risk mitigation and related organizational goals in the Deploy and Operate stages. Two distinct elements of control are the need for end-to-end process control assessment by a GPO and the ability to control the process through governance. 
• Deploy change management – as and when a change in process occurs, the GPO would lead the communications effort to drive that change, and set up a framework with local managers to oversee the adoption of that change and PMO instigation - This stage would also include critical stakeholder appointment, PMO instigation, key initiative prioritization, resource alignment, and strengthening and reengineering allocation. 
• Operate process compliance and control – The GPO should be the “go to” person for any requests for changes to the process. The operational phase would include specific attention to: functional silos through governance model execution, end-to-end efficiency through continuous process improvement and root issue identification and the redesign of the end-to-end process through innovation. 

• At least 5 Years+ of work experience in Sales Enablement, Strategy & Operation, Process Excellence, playing Subject Mater Expert role. A consulting background would be ideal