General Information

Req #
WD00008864
Career area:
Services
Country:
China
State:
Beijing
City:
北京(Beijing)
Date:
Monday, August 23, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo is proud to offer our Global Future Leaders Program to the best and brightest graduates globally. This program engages high-achieving, driven students by immersing them in the world of a global technology company. In your first two years, you will be able to participate in cross-organization/cross-border rotations where you will transform and grow while engaging with key stakeholders, gaining deep insight into our organization, and developing comprehensive leadership skills as well as technical capabilities while making a global impact. Through customized training, networking, and development initiatives, our goal is to fast-track your growth and support your development to achieve a leadership role by year five.

In this Global Future Leader role, you will act as an Americas Services Operations Analyst. You will be responsible for driving insights surrounding our Services Customer Experience (CX) related analyzes, creation of reports and presentations, and partnership with areas of the business related to Customer Experience.  Your initiatives will be aimed at driving team / individual performance and attaining team goals. As part of this team, you will handle emails, meetings, and presentations. You will be responsible for utilizing available tools to provide inputs, feedbacks, and insights related to Customer Experience and its related areas. A combination of being a good listener, articulate, patient, and proactivity is a must. Responsibilities will include:

  • Provide insights based on CX Services data to drive increased customer satisfaction.
  • Gather specific CX and segment/territory/rep data to pinpoint best practices to be shared
  • Research competitive and market CX data and practices and results to drive new strategic direction within Lenovo Americas Services business
  • Drive analytics utilizing data warehousing and business intelligence platforms, such as SQL
    Create data visualization to display data in an easily digestible format
  • Lead / participate in team projects to drive these identified CX related initiatives to closure
Job Requirements: 
  • Leadership skills with the ability to influence team members; willingness to take risks as well as responsibilities.
  • Experience in CX, Data Analytics with a Sales/Business Mix is a great fit for this role
  • Superior organizational skills including attention to detail as well as multitasking.
  • Ability in critical thinking, problem-solving and long-range planning.
  • Strong ability in quantitative analysis and data-driven insights formation.
  • Communication, presentation, and collaboration skills with demonstrated ability to work effectively with all levels of the organization.
  • Master's Degree Preferred: MBA, Customer Experience, Analytics or Engineering are good fits

Global Future Leaders Program REQUIREMENTS:

  • Bachelor or master’s Students graduating between 2020 - 2022 completing a degree in Technology or Business Management disciplines
  • GPA: 3.3 minimum
  • Visionary spirit with thought leadership with a passion for technology and innovation
  • International expertise (study abroad, internships)
  • Willingness to work from Beijing-China, Chicago-IL, Raleigh/Durham-NC, or countries in European and Asia Pacific Regions.
  • Program Start Date: July 2022, can be flexible based on graduation date

When you join our team, we will provide the opportunity to make an impact and grow your career in a global technology company. Some of the benefits of working at Lenovo include a flexible working environment and generous vacation policy, competitive health, dental and vision coverage, 401K match, various onsite amenities such as fitness and wellness centers, banking, onsite eateries, and much more. Check out our benefits website to learn more! https://www.lenovobenefits.com/


Aren’t ready to apply or have additional questions? Feel free to connect with us on LinkedIn or reach out to campushiring@lenovo.com


To learn more about our university programs and register to attend an upcoming information session or event, please visit: https://ripplematch.com/company/lenovo/


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.