General Information

Req #
WD00032434
Career area:
Services
Country/Region:
Argentina
State:
Capital Federal
City:
CABA
Date:
Monday, June 13, 2022
Working time:
Full-time
Additional Locations: 
* CABA - Capital Federal - Argentina

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

  • Good understanding of Lenovo Services. Ability to drive operational excellence in ensuring customers entitlement is accurate to support their needs.
  • Share best practice service level across the team and ensure team adhere and meet the SLAs.
  • Provide guidance to the team and assist team to resolve operational issues. Escalate timely through appropriate channels and manage issue to resolution.
  • Proactive in problem identification and resolution along different integrated systems (CRM/SAP/iBase).
  • Prepare reports and analyze data whenever required.
  • Create all relevant and required documentation including training materials, process handbooks, operational metrics, quality compliance, etc.
  • Ensure all documentation requirements and procedures are maintain in accordance with Lenovo business control guidelines.
  • Participate meeting includes preparation of related materials and reports to the audience.

Responsibilities:

  • Provide direction to team of Registration analysts to drive KPI performance and ensure Customer Experience is priority.
  • Analysis of Services Sales Registration metrics to identify and execute a plan to increase performance specific to each channel. This will include gaining knowledge of the business processes for each of the identified partners and develop a solution that will achieve and maintain a high level of registration. This ensures our customers are entitled correctly when they contact support.
  • Communicate and collaborate with cross functional teams to ensure smooth end-to-end process and continuous improvements.
  • Able to think independently and act as escalation point to the team. Possess continuous improvement mindset, coach the team to identify and implement improvement initiatives.
  • Participate and support the implementation of global initiatives and projects.
  • Perform other related duties as assigned.
  • Promote and drive team collaboration and maintain team morale.
  • Focus on team development.

Requirements:

  • Education: Bachelor’s Degree or equivalent.
  • Experience:  Services and people management experience are preferred.
  • Language: Strong written and verbal English communications skills.
  • Intermediate or advanced skills on Microsoft365 and SAP are preferred.
  • Excellent attention to detail. Strong thinker with analytical and creative problem-solving skills.
  • Self-motivated. Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities.
  • Exceptional interpersonal and relationship management skills. Work well in a collaborative team environment, exhibit a positive and professional attitude.

* CABA - Capital Federal - Argentina