General Information

Req #
Career area:
North Holland
Thursday, November 25, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

We are seeking an APOS Sales Representative to join our EMEA Services Sales team, focused on accelerating growth in our warranty renewals business.  

You will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business.  We are looking for a Sales Representative who is assertive, goal-oriented, articulate and possesses sound phone and customer-facing skills.

You will be responsible for demonstrating the value and benefits of Lenovo’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, the voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell, and expansion).

You will be in charge of developing an excellent level of product or service knowledge to support customer questions and promote offerings. Your responsibility will be to effectively articulate the value of products or services to customers, with the intent of selling products/services or renewing existing contracts.

You will report to the Services Sales Manager. 


  • Achieve your revenue-based quota by selling renewals/products/services, may offer to upsell opportunities when applicable
  • Work within dedicated territory/segment
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements  
  • Initiate steps as needed to address customer concerns/roadblocks prohibiting satisfaction
  • Manage external competitive pressures and effectively handle objections to retain customers or win new customers
  • Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound
  • Ensure a high level of professionalism during all interactions with customers and prospects  
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met  
  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
  • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Position Requirements:

  • 3+ years of experience working in a customer service or sales capacity preferred
  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships  
  • Demonstrated aptitude and success to learn and optimize new technology and data  
  • Strong problem-solving skills
  • Excellent knowledge of MS Office programs  
  • Excellent communication skills (verbal, written), business fluent Dutch and English
  • Experience working with Microsoft Dynamics or similar CRM is strongly preferred
  • Demonstrated ability to manage multiple priorities effectively, with proven success 

What Lenovo can offer You:

  • A multitude of professional and personal development opportunities
  • A very open and flexible work environment within one of the most forwarding thinking IT companies
  • Ultra-flat structures, fast decision-making processes, and a constant focus on customer requirements
  • An international team with a high focus on diversity & inclusion
  • Attractive compensation package 
  • …and a lot of fun: We like to celebrate our successes!

An insight into the Lenovo culture! We are looking forward to talking to you! Youtube Video