General Information

Req #
Career area:
Sales Support
Bratislavský kraj
Monday, June 7, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with claims processing. 

The candidate will be responsible to understand the end to end systems used to create and manage service contracts and support day to day activity in those systems. The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. 

This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis and to get the sense of Lenovo business. We are looking for pro-active people who do not like a routine at work. 

The team supports the EMEA region and we are looking for candidates with the following language combination: English + any other language is welcome.

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers. 

Responsibilities include:  

• Contract Creation 
• Validation of terms and conditions 
• Contract Maintenance 
• Contract Renewals 
• Contract Registration 
• Proposal and Price Quotes Creation 
• Solution Design / Configuration 
• SOW Preparation 
• Audit ready documentation creation and storage maintenance 

Position Requirements: 

• Strong written and verbal English communication skills 
• Additional European language skills are an advantage 
• At least 1+ years experience in maintenance services back office or sales support is an advantage 
• Strong PC Background (Word, Excel, Outlook, etc) 
• Customer Satisfaction and Customer Escalation Management 
• Strong ability to gather, analyze, monitor, and document data 
• Exceptional interpersonal and relationship management skills 
• Team player who is highly motivated & detail-oriented 
• Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities 

Base gross monthly salary from minimum 1150 EUR and above, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.