Lenovo

The person selected for this role will create product and tools training content following standard operating procedures while collaborating with global subject matter experts. This person will also manage vendor delivery of aspects of our training content.

This role works in coordination with WW Services Marketing and Training teams to support the training calendar, training programs, and sales enablement activities that will have measurable impact on the Lenovo Services business. This role will design and develop training programs to be delivered across all segments, all channels, and all markets supported by Lenovo. The training programs will ensure that Services Sales teams, hardware sales teams and business partners have the training they need to successfully sell Services and Solutions.

Position Requirements:

• Work with stakeholders to develop and monitor new product support training content and roadmaps for new products
• Provide consultative services, and act as a liaison with cross-functional work teams, key stakeholders, subject matter experts and vendor partners to develop course specifications and gather course content
• Design and develop e-learning assets and instructor-led course curriculum using industry standard tools (Articulate, Storyline, media editing tools, etc.)
• Revise learning modules, course materials, and content as necessary to improve the overall learning experience
• Assist in development of effective and sustainable learning assets, curriculum, and programs, leveraging the latest course authoring technologies
• Expand scenario exercises to reinforce the learning experience
• Develop online training simulations, interactions and assessments

Required Technical/Professional Knowledge/Skills:

• Understanding of PC technologies
• Knowledge and ability to develop sales-focused training
• High-level of familiarity with Microsoft Suite tools (PowerPoint, Word & Excel)
• Familiarity with SCORM and learning technology, instructional and graphic design
• The ability to learn quickly by interacting with subject matter experts, and by using documentation, software and other tools
• Exceptional written communication skills
• Strong communications and presentation skills
• Project management skills for self-directed and vendor-supplied projects and tasks
• Flexibility, creativity and dependability
• Excellent English language skills are essential

Required Education and Experience:

• BA/BS degree
• 3+ years of training experience - high tech industry and/or Sales/Services experience preferred
• 3+ years of experience in curriculum design, instructional design and training development
• Experience creating e-learning and/or using e-learning authoring tools
• Experience with basic administration of Learning Management Systems (LMS)
• Experience working with global teams and/or cross-functional teams that are geographically dispersed across different time zones and cultures
• Experience in curating voiceovers for the training projects is a plus