General Information

Req #
Career area:
United States of America
North Carolina
Additional locations:
CN - Beijing - Beijing, IN - Bangalore, SK - Bratislava
Tuesday, June 1, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Job Responsibilties :

End to end responsibility for cost
End to end responsibility for customer experience
Harmonizing the partner delivery (IT and processes) across the Geos
Optimize the service levels based on customer requirements focusing on cost and CX
Defining the service strategy for the commercial segment in collaboration with the Geos
One team – strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives
PSPD – collaboration with upsell team to support PSPD program

Basic Requirements:
10-15 years of relevant experience
•Bachelor's degree or higher

Preferred Requirements:
Functional skills: Proven success in Services org managing Depots
Excellent Project Management, Analytical Thinking and Data-driven mentality
Excellent communication skills with ability to simplify and explain complex problems to stakeholders of all
levels across multiple functions
Self-motivated and eager to take ownership of ambiguous tasks to ensure success.
Ability to build relationships with cross-functional colleagues and inspire others to achieve a common
Ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered
Openness and enthusiasm for working across different cultures.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.