Lenovo

Job Description and Requirements

Job Summary:

The North American Public Sector Sr. Manager plays a critical role in the Lenovo Solutions and Services Group (SSG) by setting the strategic direction and sales vision for the region. This position is responsible for driving accelerated growth across the entire client and enterprise solutions and services portfolio for all North America public sector clients. This role includes focused leadership in executing weekly business management, talent development and interfacing with internal and customer leadership.

Company Culture:

Lenovo is committed to creating an inclusive and diverse work environment where all employees feel valued and respected. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and growth. We believe in giving back to our communities and making a positive impact on the world.

Solutions and Services Group (SSG) Explained:

Lenovo Solutions and Services Group (SSG) brings together all of Lenovo’s IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization. By providing a truly global solution that offers everything from pocket to cloud via a single contract under the TruScale brand, we’re empowering our customers to transform their vision into value.

Major Responsibilities

• P&L Ownership: Responsible for financial performance including bookings, GAAP revenue, gross profit, and investments to develop the business to achieve aspirational targets across client software and solutions.
• Leadership: Leads and influences the organization, establishes credibility, inspires and motivates employees to outperform against targets.
• Talent/Organization Development: Builds high-performance teams, attracts, develops and retains top talent to achieve strategic growth.
• Customer Experience: Understands and meets customer needs, fosters strong customer relationships, and exceeds customer expectations with a focus on customer outcomes while balancing business objectives.
• Vision and Strategy Implementation: Aligns organization goals with vision and strategy, maintains awareness of ever-changing business conditions that require adjustments to corporate direction over time.
• Continuous Improvement: Influences, energizes, develops and drives change through exceptional written and verbal communication skills. Champions understanding and focused efforts around continuous improvement methodologies.
• Market Analysis and Go-to-Market Strategy: Develops a clear and deep understanding of market conditions, customer requirements, and competitor solutions. Identifies ways to differentiate, address unmet needs, and disrupt with intent. Builds the Go-to-Market strategies.
• Strategic Partnerships: Actively seeks and develops long-term and strategic software and service partner relationships as needed to enhance Lenovo service offerings.

Skills and Experience

Basic Requirements:

• IT Technology and/or Services Experience: Extensive experience in IT technology and/or services at a company well-known for being an industry leader in services and customer satisfaction.
• Sales Leadership Experience: North America or Global sales leadership experience, including managing both leaders and individual contributors.
• Bachelor's Degree: Holds a Bachelor's degree or equivalent in a relevant field.

Preferred:

• IaaS, DaaS, SaaS, XaaS, EaaS - Everything aaS - as-a-Service experience.
• IT Technology and/or Services Experience: 10+ years of experience in IT technology and/or services at a company well-known for being an industry leader in services and customer satisfaction.
• Sales Leadership Experience: 5+ years of NA or global sales leadership experience, including managing leaders and individual contributors.
• Education: Bachelor's degree required, Master's degree a plus.
• Executive Presence and Leadership: Strong executive presence and leadership skills with the ability to inspire and motivate teams.
• Business and Financial Acumen: Strong business and financial acumen with the ability to thrive in a fast-paced environment.
• Collaborative Approach: Collaborative approach to meeting business objectives and ability to influence at all levels of matrixed organizations.
• Global Experience: Experience working with global teams and conducting business internationally.
• Business Development: Proven track record of business development. Commercializing innovative and breakthrough ideas to create superior value in the market.
• Customer Focus: Demonstrate a maniacal focus on adding value to customer organizations, addressing pain points and needs by building high-quality solutions.
• People Management: Effective people manager who coaches, mentors, and develops employees providing career development opportunities. Empowers employees to take responsibility through appropriate delegation, accountability, and regular feedback.
• Inclusive Leadership: Inclusive leadership style with a focus on personal involvement, trust, and flexibility.
• Market Awareness: Demonstrate an overall sense of urgency to act with speed and a natural ability to sense changes in the marketplace, reacting quickly to adjust.
• Relationship Building: Demonstrated ability to create relationships at any level of the organization, influence others, at peer and senior executive levels, to drive change.
• Communication Skills: High level of communication and presentation skills. Must have excellent English communication skills, both written and verbal, and international working experience for global company(s).
• Customer Relationship Management: Demonstrated success in working with customers to resolve complex issues and develop solid business relationships.
• Travel: Willing to travel >50% of the time, engaging the market, customers, partners, and global teams.
• Integrity: Consistently demonstrates the highest levels of integrity.