General Information

Req #
WD00018155
Career area:
Product Management
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Friday, December 3, 2021
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

As the Soft Skills Trainer and Transitions Coordinator you will be a member of the EMEA Customer Engagement Center (CEC) team, you would act as the key focal point for the soft skills training programs of all Consumer CEC and repair locations across EMEA. In addition, you will manage the transition projects with vendors.

Responsibilities:

  • Deliver soft skill and process training to Consumer CEC and repair vendors across EMEA.
  • Build individual candidate training files, ensuring the recording of evaluation and examination results, and remaining compliant to all data privacy requirements
  • Full responsibility for developing and delivery of a training program focussed on new product introduction
  • Regular review of worldwide online training and customizing to satisfy EMEA needs
  • Gather quality inputs from other Lenovo functions.  Develop and deliver training to address respective gaps in the business.
  • Ensure a key focus on customer centricity
  • CEC system training
  • Development of troubleshooting guidelines and knowledge articles.
  • Close cooperation with other functions within Lenovo services, mainly CEC team, L2/3 Technical support teams, spare parts organization, quality, and customer care.
  • Act as the lead in the development of business cases and execution of plans to move languages across vendor sites or to another vendor.

You will report to the Director EMEA Customer Engagement Centre

Experience & Skills:

  • 3+ years experience in developing and delivering training and education
  • 1+ years experience in project management.
  • Experience in the development and presentation of business cases
  • Experience with Gaming segment (product, platforms, market trends)
  • Knowledge of call center environment is an advantage
  • Competence in written and spoken English is essential. Fluency in another European language would be an advantage.
  • Awareness & ability to communicate in a multi-cultural environment
  • Strong IT Technical knowledge
  • Analytical skills and dealing with ambiguity
  • Ability to work independently with clear priorities.
  • Proficient in the use of Corporate Desktop Software Applications, Outlook, PowerPoint, Word, Excel. 

What Lenovo can offer you:

  • 3 sick days per year 
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft/hard skills training and individual mentoring
  • Employer contribution to the Third Pillar Pension System

Base gross monthly salary starts from 2,250 EUR depending on experience. The variable part (bonus) is 12%.