Lenovo

We are Lenovo!

Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We're a leader in genuine innovation, dreaming up - and building - the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership a workplace where your talents can be challenged, and your efforts recognized and rewarded. We're the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you're a part of, joining us you can create real impact.

Come & join our international team.

We are looking for a Software Support Specialist, within Customer Care & on Device Marketing Team. You will report to the Sr. Manager Customer Care & on Device Marketing.

These are your detailed responsibilities:

• Duties include assisting customers with any technical issues (portal issues, log in issues, technical issues, error message enquiries, escalations, etc.) or enquiries about usage of our software products.

• Answer enquiries about licensing, product upgrades, etc., re-direct customers to correct departments within Lenovo with other concerns.

• Software support agents will go through a thorough 1 month training program in all software supported, handling L1 tickets and evolving into management of L2 tickets by the end of training. Further training will be provided as the team grows and the portfolio of supported titles grows.

• Current titles supported LanSchool Classic, LanSchool Air, Netfilter, Netfilter+, Lenovo Device Manager, Lenovo Device Intellingence and Norton.

Software support agents will work in a fast-paced, results-oriented environment.

Working hours will be Monday through Friday (holidays included) from 9 am to 6 pm., and may vary depending on time zone of market being serviced.

This is an opportunity to enter the technology world as a full time agent working in a professional environment full of growth and advancement opportunities.

Position Requirements:

• Fluent English 

• Additional language necessary (French/ German)

• Basic hardware knowledge desirable

• High School diploma 

• Genesys knowledge desirable

• Zoho knowledge desirable

• Call center experience is preferred

What We Will Offer You: 

• A multitude of professional and personal opportunities

• An open and stimulating environment within one of the most forwarding thinking IT companies 

• Flat structures and fast decision-making processes

• An international organization with a high focus on all types of Diversity in the team

• 3 sick days per year

• Additional vacation days

• 100% sick leave compensation up to 2 months per year

• A broad selection of soft / hard skills trainings and individual mentoring

• Employer contribution to the Third Pillar Pension System

Base gross monthly salary from 1450 EUR gross depending on experience + variable part 12% of your annual earnings

We are looking forward to discussing this position with you soon!