General Information

Req #
Career area:
United States of America
North Carolina
Wednesday, April 21, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo, a member of the Fortune Global 500, is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo is seeking an experienced Services Solution Architect Manager to lead a team of services Solution Architects across North America. This role involves developing a high-performance team to support Lenovo’s services led transformation. The Solution Architect team is responsible for developing comprehensive, creative and cost effective services solutions for our customers. Candidates should have people leadership experience managing a team of professional consultants – experience will complex customer opportunities, review/responding to RFPs/RFQs and meeting with customers and internal teams is critical. Lenovo’s professional/managed services portfolio includes installation/deployment, staff augmentation, break/fix services, Windows readiness reviews and asset recovery services.

Some of the key responsibilities include:
• Team Management – develop and manage a high performance Solution Architect team; hire, on-board and train Solution Architects; assignment and tracking workloads and priorities including managing scorecard metrics to monitor the teams BMS; reporting, tracking and giving metric based feedback to the team; people manager role and responsibilities
• Team Competency – ensure team is constantly upskilled to keep current on new services offerings and portfolio rollouts; enable the teams understanding of current and emerging technology, trends and toolsets in the industry 
• Team Processes and Resources – develop structured resource repositories for solutioning and SOW creation; constantly reviewing and improving solutioning standards / tools for Solution Architects for existing and newly-added solution and services; management level SOW reviews, financial modeling reviews and execution (project allocation) reviews
• Quality Assurance – provide guidance to the team to build quality into all solutions and financial modeling; creating and revisiting process flows to ensure optimal efficiencies; setting standards for discovery, white-boarding and other scoping techniques
• Cross Functional Alignment – align to business priorities; work with the extended internal teams including services sales, hardware account teams, project management team, finance, legal, procurement and others
• Portfolio Management – contribute strategic insight to build up Lenovo Managed Services practice areas including capabilities roadmap \

• 10+ years of Contract Management, Complex Solutioning, SOW’s, Business Development, Professional Services, Project Management and/or IT Services operations experience
• 5+ years of people management experience preferred
• Preference will be given to candidates with direct experience in IT Services Industry focused on PC’s • Proven success in building Solution Architect teams in the IT services industry
• Strong understanding of sales and delivery organizations from a previous positon in similar capacity, the ability to bridge and drive cross-function collaboration
• Excellent team leadership skills and experience and the ability to make pragmatic decisions
• Executive presence – confident, articulate and professional in both oral and written communication and presentation in addressing all levels of audiences including C-level
• Ability to address customer requirements through critical thinking, creative solutioning and collaboration across functions and geographies; ability to create and write SOW’s, review redlines and make business decisions on requested changes to contracts and a strong understand/decision making around financial modeling
• Strategic mindset and sound business acumen is required, along with effective decision making, contract negotiation and partner management skills
• Excellent communication, both oral and written, and polished presentation skills
• Solid prioritization skills, attention to detail, commitment to deadlines
• Proficiency in Word, PowerPoint, Excel & Dynamics
• Bachelor’s degree, MBA or equivalent experience required
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.