Lenovo

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Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. 

The Americas SMB ecommerce team in Lenovo is responsible for the financial performance ( P&L) and is charged with developing and building the short and long term strategy to drive the Americas SMB ecommerce business to new pinnacles of success. The SMB segment is Lenovo ecommerce’s largest and most profitable segment. This is a high performance team recognized at the highest levels in Lenovo. Americas SMB Ecommerce team owns the P&L, ideates new business ideas and creates the strategic and executional go to market plans to bring them to market. The initiatives can range from adding tools to improve sales enablement, adding new products and services, improvements to the user experience, leading the transformation of our tele sales enablement strategy, partnerships and/or add new benefits for our customers to further accelerate our growth and vision. These are high visibility roles which interface across the large Americas ecommerce teams. We are given the freedom to think differently and then bring these to realities.

Position Responsibilities:

• Managing day to day execution of NA SMB e-commerce business performance initiatives for revenue and profit
• Run a full business management process to monitor performance and progress with key stakeholders on a regular cadence across regions and ensure cross coordinate and alignment on key strategies.
• Analyze business metrics and performance and extract key insights on a weekly basis to inform overall SMB strategy.
• Help lead and drive key SMB segment strategic initiatives such as propensity modeling, standing up new vertical growth.
• Focus on optimizing our public SMB route on Lenovo.com to better identify and route SMBs to our flagship small business storefront, Lenovo Pro
• Conduct deep market and competitive analysis and identify new opportunities and trends within across 8 countries including Latin America and Brazil region to inform strategy and derive key initiatives.
• Drive the services led transformation of the Americas business growing both service and software sales in strong double digits via new product introduction, strong BMS, an effective customer journey.
• Drive the One Lenovo initiative, grow our Moto/MBG revenue, profit and units by performing regular monitoring of performance, meeting w/ key stakeholders and identifying and executing strategic initiatives.
• Strong presentation skills to build and deliver strategy decks and execution plans to both executives and operational regional teams.
• Map, monitor and champion the post sales purchase experience and resolve key cx issues.
• Work w/ UX and Product teams to develop the new web pages, messaging, positioning, test bundles and define new optimization tests.
• Define the IT roadmap for future improvements.
• Coordinate w/ community managers to have events/webinars to drive member engagement.
• Ability to manage cross-functional projects and multitask with excellent organizational skills.
• Strong internal and external communication abilities, and interpersonal skills. • Comfortable with a fast-paced environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.

Position Requirements:
Basic:

• Bachelor’s degree in marketing, business or related field
• 12 years+ of experience in business management, strategy, and/or marketing

Preferred:

• B2B, SMB experience especially in tech industry is highly desired and preferred
• Experience in tech industry is highly preferred
• Ability to do financial modeling, business cases and executive ready presentations
• Strong understanding and experience with business strategy, P&L management and marketing
• Ability to manage through influence and lead project teams across different geographic regions
•  Strong organizational, project management, analytical and quantitative skills
• Resourceful and self-motivated
•  Willing to be flexible and adapt to changing requirements when needed
• Strong collaborative experience in teaming with Sales to drive results
• Thrives working in a fast-paced, global environment