General Information

Req #
Career area:
Supply Chain
Bratislavský kraj
Wednesday, May 11, 2022
Working time:
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

We are Lenovo!

Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up - and building - the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.

Come & join our international team. You will report to the Customer Ops Manager.

Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects.

You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business. 

You will proactively manage customer service on a daily basis and will be responsible for placing all the necessary information and reports in the database. 

On this role you are the first point of contact for internal departments and serve as an agent for support of salesmen and customers - for all questions regarding order status. You will provide newcomer training and take actions to constantly improve the process as required.

These are your detailed responsibilities:

* Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)

* Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place

* Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times

* Respond to all requests in a professional and timely manner

Position Requirements:

* Bachelor degree (experience could make education less important)

* 3+ years experience in similar field/environment

* English - fluent oral and written

* French - fluent oral and written

* Proactive, independent and responsible

* Work under pressure

What We Will Offer You: 

  • An open and stimulating environment within one of the most forward thinking IT companies

  • Flat structures and fast decision-making processes

  • A modern and flexible way of working to combine personal and professional life

  • An international team with a high focus on Gender Diversity 

  • Attractive compensation package

Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.