Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Sr. Customer Ops Specialist owns the communication with Commercial accounts and is responsible for all Order management aspects.
- Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
- Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
- Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
- Respond to all requests in a professional and timely manner
- English - Fluent oral and written
- French- at least A2/B1 level
- 3- 5 years experience in similar field/environment
- Proactive, independent and responsible approach
- Good communication, problem-solving, and organizational skills
What Lenovo can offer you:
- Opportunities for career development & growth
- Performance-based rewards
- Flexible working environment (combination of working from home/office)
- 3 sick days per year
- Additional vacation days
- A broad selection of soft / hard skills trainings and individual mentoring