Lenovo

Summary

• Candidates should be knowledgeable about Problem Management processes, including Root Cause Analysis, Known Error, and Major Incident Review
• Lead Problem Management activities directly for specific situations as appropriate
• Incident trending for proactive problem management

You will

• Minimize the adverse impact of incident and problem on the business that are caused by errors within the IT infrastructure
• Reviewing and managing problem trends, driving closure of problem tasks and creating improvement plans
• Define information and uses it proactively to prevent the occurrence of incidents and problems in both production and development environments
• ITIL process management experience on change, Incident and Problem
• Ensuring PRM tickets quality standards before closure of PRM tickets
• Conduct PRM Meetings after major incident occurred

You bring

• Bachelor Degree in Computer Science, Information Systems, or related disciplines
• At least 3 years’ working experience within a related environment
• A good knowledge of the tools, methods, procedures and software used in the operation and management of IT services
• Excellent communication skills, conflict and stress handling, ability to coordinate work across multiple teams
• ITIL v3 and v4 certification is preferred
• Good command of written and spoken in Chinese and English