Why Work at Lenovo
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Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
The Service Delivery Manager (SDM) at Lenovo is responsible for managing and improving the delivery of services to our clients, ensuring high levels of customer satisfaction, efficient service operations, and alignment with company objectives. The SDM will oversee service delivery processes, manage vendors and coordinate with other departments to meet service level agreements (SLAs) and deliver exceptional support to Lenovo's customers.
The role will focus on opening new markets and growing our existing markets within the Middle East and Africa territory. Primary focus will be on Africa and Saudi Arabia.
What You will do:
Service Delivery Management:
• Oversee, develop and manage the end-to-end service delivery processes to ensure the highest levels of customer satisfaction. 3-5 years of experience.
• Develop and implement service delivery strategies to meet business goals and SLAs.
• Monitor and report on service performance metrics, identifying areas for improvement.
- Medical & Life Insurance
- Mobile Allowance
- Employee Referral Bonus
- Children of Lenovo Employees Scholarship Program
- Employee Assistance Program, e.g., for health, legal & financial consultancy
- Internal E-learning Development Platform Available for Employees
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.