General Information

Req #
Career area:
Sales Support
Bratislavský kraj
Thursday, September 16, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are looking for Senior Sales Support Representative to support our customers and sales team in Denmark in their day to day agenda and back office tasks.

The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results. Due to cooperation with various cultures we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.

Your main goal is to increase customer satisfaction by minimizing escalations and improve customer experience with Lenovo by providing accurate and on-time solutions.

The job consists of 2 elements:
Sales Support Support provided to our Internal Sales Reps and face to face Reps with back-office tasks related to opportunity to contract management, creation of system configurations based on our product portfolio, as well as provide proactive follow-up and information on overall account support, while having regular interlocks with your Sales Reps.

Your responsibilities will include:

,* Submission of part number change requests
,* Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
,* Interlocking with the pricing team to align on profitability
,* Ensure the customer is able to place order against valid contract
,* Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
,* Onboarding of new tasks & tools to help to increase sales facing time
,* Define efficiencies in our processes and tools and implement them
,* Coordinate team's activities and handle workload distributions Business Partner/End Customer Support Act as a single point of contact for selected BPs and End customers on all pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

You'll report to Sales Support Manager.

The support requires:

,* Consistent interaction (via email, call) and professional communication with external and internal customers
,* Proactive customer approach striving the best possible CX
,* Identification and understanding of customer needs
,* E2E process with ability to focus on priorities- orders, tenders, error handling
,* Work with solutions teams to ensure opportunity can be created and order submitted by customer
,* Aid revenue flow by solving any potential issues that could impact ordering process on customer side.

,What We Will Offer You:
,* An open and stimulating environment within one of the most forward thinking IT companies
,* Flat structures and fast decision-making processes
,* A modern and flexible way of working to combine personal and professional life, working from home
,* An international team with a high focus on Gender Diversity
,* Attractive compensation package

,We are looking forward to discussing this position with you soon!

Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.