General Information

Req #
WD00011355
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, October 11, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

User Experience Design Manager Responsibilities including Web Accessibility

  • Work with the UX Pod Leads to develop an overall strategy for user experience and web accessibility improvements for Lenovo.com. Leverage site/visitor data, voice of customer feedback, site research, stakeholder, and executive feedback
  • Define UX Design improvements roadmap in coordination with UX leadership & geo stakeholders
  • Lead Web Accessibility efforts for Lenovo.com globally as part of the UX organization
  • Support the overall UX business management system (BMS) to drive efficiency and maximize productivity
  • Provide inputs into prioritization of UX projects to deliver optimal business value and contribute to improving customer satisfaction metrics
  • Collaborate with cross-functional teams to identify new improvement opportunities based on changes in business priorities
  • Promote a Mobile first design approach and support overall UX roadmap for the Lenovo.com mobile experience
  • Support the performance improvement strategy and roadmap in partnership with Pod Leads and IT to improve actual and perceived page performance across high value pages
  • Promote a strong partnership with web production centers for driving foundational site improvements and ensuring timely deployment of UX design and accessibility improvements
  • Utilize voice of customer data in UX designs; refine existing processes, roadmaps, tools, and communication to maximize Customer Experience results
  • Participate in ongoing cadence with executives to track progress on customer experience related initiatives
  • Participate in design thinking workshops to better understand the problems users encounter on our site and explore ideas for future innovation
  • Lead development and communication of Lenovo’s TrackPoint Tool, Design System Management Application. Promote the tool and be an advocate for design consistency on Lenovo.com

Management Responsibilities

  • Lead with a sense of urgency and be a positive force for change
  • Continue to foster an atmosphere of innovation, risk taking, and empowerment across team
  • Prioritize employee workload and break down barriers preventing employees from completing projects on-time
  • Support employee development through regular one-on-ones and bi-annual Individual Development Plan reviews
  • Manage the organizational and human resources planning for the UX Design team
  • Facilitate and suggest internal and external training opportunities for team members to further develop their skillsets
  • Create action plans to address feedback/improvement opportunities from Lenovo Listens Survey
  • Submit team members for quarterly or ad hoc awards to recognize exceptional results
  • Support team members in finding career growth and mentorship opportunities
  • Plan quarterly team building exercises to continue to strengthen team collaboration and trust
  • Manage the process for writing job descriptions, reviewing resumes, interviewing, selection and onboarding for any positions that are vacated or any incremental positions
  • Facilitate converting team members to full-time employees as budget or circumstance permits

Position Requirements: Qualifications:

  • Ecommerce/UX experience

  • 5-7 years of User Experience work in an eCommerce environment. Prefer experience working on large eCommerce websites
  • Understanding of effective web design, e-commerce and key UX principles
  • Strong working knowledge of web accessibility principles and WCAG (Web Content Accessibility Guidelines)
  • Demonstrated experience working in a fast-paced environment where innovation is expected
  • Project Management

  • Strong project management and organizational skills to manage many projects with different deadlines
  • Experience with the agile methodology and with key agile tools like JIRA including robust quality assurance testing, bug submission, and deployment
  • Ability to easily conform to shifting priorities, demands and timelines
  • Ability to work on several projects simultaneously with proven ability to prioritize tasks independently
  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • Strong self-initiative with the ability to identify areas of improvement with little direction
  • Fine attention to detail with the ability to produce correct end-results
  • Strong Microsoft Office (PowerPoint, Excel, Word) skills
  • Communication

  • Excellent communication skills are crucial since this position will work with multiple cross-functional teams
  • Comfortable with communicating/advocating for projects with executives
  • Possess a positive attitude and ability to work in a collaborative and energetic team environment
  • Ability to drive adherence to deadlines with many different teams
  • Education

  • Bachelor’s degree
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.