Lenovo

This key role will manage a team of professionals to provide presales and post-sales support to Lenovo Sales Reps and Business Partners in support of customers. Through cross functional, integrated service solution execution, this candidate will be responsible for the high-level tasks of quoting, contract management and billing management for AP countries.

This position is dedicated to meeting the expectations of internal and external customers.

• Good understanding of contract lifecycle management. Work on all stages of service contract process from proposal, order acceptance, billing and renewal/ termination activities.
• Share best practice service level across the team and ensure team adhere and meet the SLAs.
• Provide guidance to the team and assist team to resolve operational issues. Escalate timely through appropriate channels and manage issue to resolution.
• Proactive in problem identification and resolution along different integrated systems (CRM/LSCS/SAP/iBase).
• Prepare reports and analyze data whenever required.
• Create all relevant and required documentation including training materials, process handbooks, operational metrics, quality compliance, etc.
• Ensure all documentation requirements and procedures are maintain in accordance with Lenovo business control guidelines.
• Participate meeting includes preparation of related materials and reports to the audience.

Responsibilities:

• Manage a team to prepare proposals and contracts as well as invoices accurately and within KPI measurement.
• Communicate and collaborate with cross functional teams to ensure smooth end-to-end process and continuous improvements.
• Able to think independently and act as escalation point to the team. Possess continuous improvement mindset, coach the team to identify and implement improvement initiatives.
• Participate and support the implementation of global initiatives and projects.
• Perform other related duties as assigned.
• Promote and drive team collaboration and maintain team morale.

Requirements:

• Education: Bachelor’s Degree or equivalent.
• Experience: 3 years of quoting, contract management and billing related skills with people management experience are preferred.
• Language: Strong written and verbal English communication skill is a must. Written and verbal Mandarin communication skill is a plus.
• Intermediate or advanced skills on Microsoft365 and SAP are preferred.
• Excellent attention to detail. Strong thinker with analytical and creative problem-solving skills.
• Self-motivated. Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities.
• Exceptional interpersonal and relationship management skills. Work well in a geographically dispersed, collaborative team environment, exhibit a positive and professional attitude.