General Information

Req #
WD00029802
Career area:
Supply Chain
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Monday, May 9, 2022
Working time:
Full-time
Additional Locations: 
* Selangor Darul Ehsan - Selangor - Malaysia

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

This key role will manage a team of professionals to provide presales and post-sales support to Lenovo Sales Reps and Business Partners in support of customers. Through cross functional, integrated service solution execution, this candidate will be responsible for the high-level tasks of quoting, contract management and billing management for AP countries.

This position is dedicated to meeting the expectations of internal and external customers.

  • Good understanding of contract lifecycle management. Work on all stages of service contract process from proposal, order acceptance, billing and renewal/ termination activities.
  • Share best practice service level across the team and ensure team adhere and meet the SLAs.
  • Provide guidance to the team and assist team to resolve operational issues. Escalate timely through appropriate channels and manage issue to resolution.
  • Proactive in problem identification and resolution along different integrated systems (CRM/LSCS/SAP/iBase).
  • Prepare reports and analyze data whenever required.
  • Create all relevant and required documentation including training materials, process handbooks, operational metrics, quality compliance, etc.
  • Ensure all documentation requirements and procedures are maintain in accordance with Lenovo business control guidelines.
  • Participate meeting includes preparation of related materials and reports to the audience.

Responsibilities:

  • Manage a team to prepare proposals and contracts as well as invoices accurately and within KPI measurement.
  • Communicate and collaborate with cross functional teams to ensure smooth end-to-end process and continuous improvements.
  • Able to think independently and act as escalation point to the team. Possess continuous improvement mindset, coach the team to identify and implement improvement initiatives.
  • Participate and support the implementation of global initiatives and projects.
  • Perform other related duties as assigned.
  • Promote and drive team collaboration and maintain team morale.

Requirements:

  • Education: Bachelor’s Degree or equivalent.
  • Experience: 3 years of quoting, contract management and billing related skills with people management experience are preferred.
  • Language: Strong written and verbal English communication skill is a must. Written and verbal Mandarin communication skill is a plus.
  • Intermediate or advanced skills on Microsoft365 and SAP are preferred.
  • Excellent attention to detail. Strong thinker with analytical and creative problem-solving skills.
  • Self-motivated. Flexibility to work in a fast-paced environment and manage multiple concurrent tasks / projects / priorities.
  • Exceptional interpersonal and relationship management skills. Work well in a geographically dispersed, collaborative team environment, exhibit a positive and professional attitude.

* Selangor Darul Ehsan - Selangor - Malaysia