General Information

Req #
Career area:
Supply Chain
Monday, June 28, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Position Description:
1) Lead WW L2 hub fulfillment team to drive high PAL, COTD and fast TAT in delivering orders. As customer focal to closely co-work with planning/logistics/warehouse/geo parts/finance and other related functions to improve PNA%; 
2) Set up and improve the process of each fulfillment scenarios such as order cancellation/change/prioritize/importation & exportation doc. preparation, RMA and also expedite critical orders through various contacts assure timely delivery of parts. 
3) Design order fulfillment module for all kinds of projects related to service parts supply chain of smart phone to improve customer satisfaction and achieve cost saving target; 
4) Standardize the process of business scenarios and operation procedures, and ensure optimized cost and operation efficiency; 
5) Business logic systematization and training for customer/internal user; 
6) New SP enablement and existing SP termination incl. communicates with Geo parts/finance/credit/logistics team; 
7) Daily customer request response, customer requirement listening about pain point/help needed and looking for the opportunity to satisfy them through driving other team involve/system enhancement/process optimization; 
8) Contribution on E2E order fulfillment visibility set up, drive relevant team to solve the problem; 
9) Project management, reporting and business analysis; 
10) Performance assessment for 3PL and 3PL employee.

Position Requirements:
1)Bachelor degree or above, preferable in Supply Chain/Finance/Business Administration; 
2)5-7 years working experience in order handling, data analysis, reporting, related supply chain, service or finance operation environment; 
3)Good logical thinking, sensitive with data; 
4)Proven ability to work with cross-functional teams and drive results 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.