General Information

Req #
WD00013380
Career area:
Services
Country/Region:
China
State:
Guangdong
City:
深圳(Shenzhen)
Date:
Friday, October 8, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Business/Functional Responsibilities include:

l  Be responsible for developing worldwide support plans for one or more DCG new products

l  Provide service requirements and direction to Offering Development Teams (ODTs) resulting in products that are high quality, easy to diagnose and to service within the allotted warranty & maintenance budgets

l    Ensure WW readiness for support of product prior to product shipment approval.  This will include ensuring spare parts are stocked worldwide, ensuring education for servicers is available and complete, and that processes are in plane to delight Lenovo customers with the highest quality service & support..

l    Drive improvement on product design and function in order to reduce warranty costs generation over generation.

l   Provide lifecycle service advice / continual improvement opportunities during the life of the product

Basic Qualification:

Education / Experience:

l   Bachelor’s Degree in Information Technology, EE or CE preferred.  MS ECE or EE / CE is a plus; Or equivalent experience.

l  At least 5 years of directly related experience that includes: Experience in customer support industry for technology products; managing product development projects in system server; Experience servicing server products and demonstrated ability to evaluate processes and propose improvements.

Skills:

- Strong analytical and creative problem solving skills to anticipate and resolve issues associated with development of new technologies taking into account challenging time to market schedules and cost constraints.

     - Ability to analyze policies and procedures for customer service practices, evaluate effectiveness and propose recommendations for improvement. 

- Strong computer skills in Excel, PowerPoint and Word. 

   - Ability to team with others and work with guidance from a more experienced team members in a fast paced entrepreneurial environment.
   - Willingness to work non-traditional work hours to accommodate meetings with colleagues around the world, particularly in Beijing, TaiWan and US.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.