General Information

Req #
Career area:
Friday, November 5, 2021
Working time:

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Description and Requirements

■Introduction of the Position
The Service Operation Business Operation Specialist belongs to NECPC Services Division / Depot&Parts Operation. This person is expected to perform the planning of cost and/or CX(Customer Experience) improvement through the cost structure and operation process analysis and also promote the plan execution of the plan w/ related department.

Specifically, the following action should be required to be done :
• Cost management through the correct understanding of the cost structure, forecast calculation, and forecast/actual gap analysis
• Improvement measure planning with correct understanding of operation process and cost structure
• Operation process design to achieve the goal defined by improvement mesures
• Participate the discussion for “Mid-Term Plan” for that organization
• Communicate w/ Superior or related organization like Lenovo Asia Pacific Service Organization
• (Outsourcing Partner selection /management)
• Encourage team to transform through the improvement measure planning/execution

Understand its organization cost structure and operation process manage depot operation cost, proactively consider the improvement opportunities, and drive the transformation.
This means that this person is desired to lean and understand the service cost structure and Service Delivery Process, bring ideas for improvement, and realize it w/ strong leadership.

■Key Interactions with:
• Each function in NECPC/ Lenovo Service Operation Division
Cross Tower Operation, Consumer/Commercial Operation, Technical Support
• NECPC/Lenovo Service Biz Division
• NECPC/Lenovo Service Finance Division
• Field Service Partners
• Lenovo WW/AP Service Operation team
• NECPC/Lenovo functions except Service Division

• ■Business Trip (Location, frequency):
• NEC Personal Computer/Lenovo Japan HQ(Akihabara UDX, Tokyo) : Several times/year
• Field Service Partners : Several Times/ year
• There might be oversea biz trip rarely

■Career Path:
• Depot Operation manager
• Service Operation Senior manager

Must Have – essential
- Business planning working experience in IT industry
- Cost Analysis/Management experience in IT Industry (More than 1 year)
- Knowledge of Management Accounting
- Production or Service Process knowledge
- Communication skill both in Japanese and English(Daily Conversation should be possible)
- Positiveness, Flexible to change

Good to have - desirable
- Project Management Experience
(PMP holder is more preferrable)
- More than three years working experience in IT industry services business
- Production Innovation knowledge
- Electric-Electronic Circuit Knowledge or Software development knowhow
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