Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Lenovo Solutions and Services Group (SSG) brings together all of Lenovo’s IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization. By providing a truly global solution that offers everything from pocket to cloud via a single contract under the TruScale brand, we’re empowering our customers to transform their vision into value.

This is an exciting opportunity to join a highly technical and dedicated team that provides remote support to our Managed Services clients for Lenovo Data Center Solutions. You will be a member of the Lenovo Managed Services for Enterprise (LMS) team, part of the wider Advanced Services Delivery organization within the Lenovo Solutions and Services Group. We enjoy working closely together as a global service delivery organization operating 24x7x365, in a follow-the-sun model, delivering outstanding professional services to our clients. We keep our clients’ systems optimized to the latest firmware and software levels and perform quarterly health checks to ensure system uptime.

Job Responsibilities:

• Triage and perform high level problem determination for enterprise server and storage hardware and software issues, reported by Lenovo’s monitoring systems and submitted through the ticketing system

• Perform firmware, driver, Linux operating system, and other software updates as part of change management process

• Manage and perform maintenance activities with customers in conjunction with other service providers for components in the Lenovo solution stack

• Initiate escalation processes by working with other teams, partners, and vendors as appropriate while communicating progress and resolution to clients

• Initiate root cause analysis and perform reporting for service disruption incidents and provide recommended action plans for remediation

• Create and maintain knowledge assets including documenting standard technical procedures, process improvements, and customer information record-keeping.

 Basic Qualifications:

• 5+ years’ experience in a Linux system administration and support position
• 3+ years of experience supporting customers remotely in a technical support setting
• 3+ year of experience supporting Enterprise-class storage technologies including SAN arrays and FC SAN switches (Brocade Fabric OS CLI) – including management tools, CLI, firmware updates and problem determination
• 3+ years of experience documenting standard technical procedures in detail

Preferred Qualifications:

• Installing, administering, upgrading, scripting (e.g., bash, perl, python), and troubleshooting Linux Operating Systems – with a preferred focus on Red Hat Enterprise Linux and SUSE Linux Enterprise
• High Availability Linux clustering with Pacemaker/Corosync
• Enterprise-class x86 server hardware – including management platforms (i.e., BMC, XCC, IMM), blade systems, rack servers, firmware updates and problem determination
• Networking – including TCP/IP stack and ports, Linux OS-level networking, DNS, network switch CLI (e.g., Cisco, BNT, Juniper)
• Strong verbal and written English communication skills
• Strong teamwork ethic and experience
• Able to work occasionally on weekends and holidays (rotational)
• Monitoring solutions (e.g., Nagios, Groundwork, LXCA)
• Red Hat RHCE or SUSE SCE certification
• Red Hat OpenShift
• NetApp storage systems / ONTAP
• HPC solutions
• Nutanix / VMware
• HCI solutions