General Information

Req #
WD00027787
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, April 26, 2022
Working time:
Full-time
Additional Locations: 
* New York - New York - United States of America
* Houston - Texas - United States of America
* Miami - Florida - United States of America
* Dallas - Texas - United States of America
* Boston - Massachusetts - United States of America
* Tampa - Florida - United States of America
* Orlando - Florida - United States of America
* Atlanta - Georgia - United States of America
* Austin - Texas - United States of America
* Bedminster - New Jersey - United States of America
* Chicago - Illinois - United States of America
* FT. Worth - Texas - United States of America
* Hopkinton - Massachusetts - United States of America
* LAWRENCEVILLE - Georgia - United States of America
* Morrisville - North Carolina - United States of America
* Plantation - Florida - United States of America
* Smyrna - Georgia - United States of America
* Whitsett - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

This role is part of Lenovo's Services and Solutions group, working in the Advanced Delivery team. Lenovo's Advanced Delivery Team is responsible for delivering and maintaining Device as a Service (DaaS) and other Managed Services Contracts to our customers. 

This position is responsible for the Transition of services for new customers which encompass systems, processes, and delivery scope. The candidate is responsible for all tasks required to transition a new customer from the current mode of operation (CMO) to the contracted future service. This position is responsible for overall coordination, and status reporting for the project. This individual must possess extensive knowledge and expertise in transition management and project management methodologies and tools. The candidate is responsible for delivering all projects contained in the program portfolio on time, within budget, and meeting strategic and business requirements.

Responsibilities:

  • Leading transition activities from contract signing to service delivery;
  • Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions
  • Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics
  • Create and manage project deliverables, milestones and required tasks per the schedule
  • Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues
  • Coordination of and response to requests for changes from the original specifications
  • Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks, and resolving conflicts
  • Following established standards and procedures for project reporting and documentation
  • Building and maintaining a positive working relationship with vendors and external/internal customers

Basic Requirements

  • Ability to travel up to 50% (no travel during COVID)
  • 5 or more years of progressive broad-based information technology and business experience
  • A Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master’s degree highly desirable)

Preferred Skills/Knowledge:

  • Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)
  •  Experience in full life-cycle project development including requirements, design, development, testing and roll-out
  • Demonstrated experience in analyzing a business issue and developing a future state recommendation
  • Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation;
  • Ability to analyze project needs and determine resources needed to meet objectives
  • Excellent communication, organizational, leadership, time management, and solution-oriented skills
  • Highly developed skills in using MS Office Suite applications including:
    • Project
    • Visio
      • Understand and Create Process Flows (Swim lanes, flowcharts)
      • Understand and Create Technical Diagrams
    • Excel
      • Import from different sources of data
      • Data Analysis using charts, pivot tables, filters and rules
      • Knowledge of basic to advanced Excel functions
  • Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
  • Strong negotiation ability and attention to detail
  • Strong understanding of Transition Management principles, procedures and best practices
  • Strong customer focus and ability to manage customer expectations
  • Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders
  • Strong teamwork and interpersonal skills
  • Worked with customers to develop solutions to complex business problems
  • Experience working with vendors
  • Multi-tasking and time-management skills, with the ability to prioritize tasks. 
  • Highly organized and detail-oriented. 
  • Excellent analytical and problem-solving skills 
  • Ability to work independently with little supervision
  • Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
  • External project management certification such as PMP from PMI or other project management certification is preferred
  • ITIL Foundation Certified is a Plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* New York - New York - United States of America, * Houston - Texas - United States of America, * Miami - Florida - United States of America, * Dallas - Texas - United States of America, * Boston - Massachusetts - United States of America, * Tampa - Florida - United States of America, * Orlando - Florida - United States of America, * Atlanta - Georgia - United States of America, * Austin - Texas - United States of America, * Bedminster - New Jersey - United States of America, * Chicago - Illinois - United States of America, * FT. Worth - Texas - United States of America, * Hopkinton - Massachusetts - United States of America, * LAWRENCEVILLE - Georgia - United States of America, * Morrisville - North Carolina - United States of America, * Plantation - Florida - United States of America, * Smyrna - Georgia - United States of America, * Whitsett - North Carolina - United States of America