General Information

Req #
100015052
Career area:
Engineering
Country/Region:
Bulgaria
City:
Sofia
Date:
Friday, February 9, 2024
Additional Locations
* Romania - Bucureşti

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com and read about the latest news via our StoryHub.

Description and Requirements

This role represents a potential future opportunity at Lenovo. The team is still under development, and feedback from Lenovo may take some time. Please expect a delay in communication. We appreciate your understanding.

As a Storage Premier Technical Support Engineer, you'll provide critical support to enterprise customers, focusing on Lenovo ThinkSystem DE, DM, DG, and DS storage products. Your role involves identifying, diagnosing, replicating, and resolving technical issues promptly. Success requires a proactive, self-motivated approach, strong customer service, and technical problem-solving skills.


Proficiency in English and one of the following languages—German, French, Spanish, or Italian—is required.


Key Qualifications:

  • Expertise in Block, File, Object Storage, and Page (NVMe).
  • Proficiency in DAS, SAN, and NAS systems.
  • Familiarity with Storage ONTAP, ONCOMMAND OS functions.
  • Experience in managing Volumes, LUNs, groups, and various storage features.
  • Knowledge of high availability, clustering, RAID, and DDP groups.
  • Proficient in Topology Management, including installation and debugging.
  • Competence in networking, OS stacks, and multipath configurations.Familiarity with DE/DM storage systems, Fiber Channel, iSCSI, Ethernet, and NVMe. Experience in Linux, VMware, vSAN, Windows Server OS, and storage protocols (CIFS, iSCSI, NFS). Exposure to Kubernetes, Storage OS, SANtricity, SVC, Rest API, and CLI usage.
  • Documentation and procedural writing skills.
  • Proficiency in Python and scripting tools.
  • Collaboration with customers, partners, and support personnel.
  • Proven experience in debugging storage issues and performance tuning.

Requirements:

  • Demonstrable experience in three of the following: Enterprise Storage, Virtualization, Hybrid Cloud Technologies, All-Flash Storage, Software-defined and Object Storage, Data Protection technologies.
  • Strong interpersonal communication and customer service skills.
  • In-depth knowledge of storage technologies and integrations.
  • Availability for 24/7 shift work and on-call rotation.
  • Preferred storage certifications: NCTA, NCDA, NCIE.

You will be reporting to EMEA ISG Manager.