General Information

Req #
Career area:
United States of America
North Carolina
Wednesday, December 8, 2021
Working time:
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

This position provides voice of the customer operational and analytical support. The candidate will conduct studies and analyze customer and operational data to understand the customer's needs and drive action for improving the Customer Experience.   They will run Lenovo's Business to Business Relationship Survey Program.  It will require you to work independently with cross-functional teams to create and manage contact lists, schedule invitations, perform administrative and support tasks for EFM management.  The successful candidate will need to be a self-starter, detailed oriented, support numerous projects, communicate to all levels and areas of the company and make independent decisions to support it. 

Primary responsibilities will include the following: 
Manage B2B surveys, development, deployment, analyze and deliver results in a complex global environment 
Execution for CX insights and measurements in support of organization objectives Execute CX methodologies such as research, measurement program design 
Solid analytical skills with an ability to gather, analyze, and quickly synthesize critical information to objectively craft and support recommendations 
Demonstrate expertise in extracting a big idea and telling a compelling story. Compile, analyze, interpret, and present complex data related to current and future operation 

Additional responsibilities: 
Program Design and Management 
• Ability to clarify the objectives of the research and evaluate support needed 
• Determine sample management plan and quota requirements 
• Create a plan identifying metadata needs, analytics requirements and accountability Operational Support 
• Design, develop, test, and deploy questionnaires in partnership with content experts 
• Plan, manage and coordinate "closed-loop" issue resolution processes 
• Manage or direct the management of large sample datasets Visualize and Socialize Data 
• Transform detailed analytic and statistical data into a compelling story that drives action 
• Provide broad communication to global stakeholders 
• Ability to drive consensus and decision-making to ensure buy-in 

Required Qualifications: 
• Bachelor's degree in statistics, computer science, data science or another quantitative field 
• 3+ years of experience with data collection, evaluation, reporting and analysis 

Preferred Qualifications: 
• Experience designing research exploratory, relationship, transactional 
• Experience working with corporate standards such as DNC, reminders, etc 
 Strong B2B industry experience, preferably in global companies 
• Expertise with inner and outer closed-loop processes 
• Experience collecting sample data and remediate any issues 
• Knowledge and fluency working with analytic tools such as Excel, SPSS or SAS 
• Experience cleaning data in preparation for analysis 
• Experience facilitating exploratory meetings with critical stakeholders 
• Demonstrated experience driving alignment around actions needed
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19 by January 18, 2022, subject to any applicable accommodations. To be fully vaccinated by January 18, means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America