General Information

Req #
WD00000564
Career area:
Hardware Engineering
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Wednesday, December 22, 2021
Working time:
Full-time
Additional Locations: 
* Monterrey - Nuevo León - Mexico

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Product Engineering (PE) professional to support Server products within Lenovo’s InfrastructureSolutions Group (ISG) product portfolio. The Server PE provides Level 3 technical support to the field, interfacing with Level 1 / 2 to resolve the more complex and/or urgent customer escalations. The Server PE works directly with development, quality and/or manufacturing engineers to isolate and help perform root cause analysis of defect issues. The Server PE also provides field communications such as Service Tips and fix releases, drives field action plans to address design and/or quality issues, manages the technical resolution plan for pervasive field issues, and drives lessons learned through a closed loop continuous improvement process. Product Engineering support begins just prior to product introduction by participating in the Ship Support sign-off and continues through the product life cycle until end-of-life.

* Monterrey - Nuevo León - Mexico