General Information

Req #
WD00032318
Career area:
Services
Country/Region:
Japan
State:
Tokyo
City:
Chiyoda-Ku
Date:
Friday, June 17, 2022
Working time:
Full-time
Additional Locations: 
* Chiyoda-Ku - Tokyo - Japan

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare


Position Description◇

■Job TitleTablet & 3rd Party Service Support manager

■Job Family: ISS (International Services Support)

The successful candidate will be a person who is good at:

Project Management skills

Active indset, visionary ideas & organizational Strength, and know how to deliver

Good competitor analysis skills, be creative and can execute

Cross-functional communication and coordination

 Working under pressure and timeline

Remote work and enjoying culture diversity

■Responsibilities:

Responsible to work against KPI agreements with overall goals of increasing efficiency and effectiveness of service delivery, cooperate with WW service NPI PM to ensure new tablet product E2E service readiness deliverables are managed effectively

Ensure effective ownership, communication, coordination, and facilitation of support service activities between the AP delivery team and Contact Center teams on Lenovo Tablet service issue handling including customer complain, Quality issue, parts supply issue, etc.

Investigate competitors and assess service delivery model by AP markets for tablet and specific consumer or commercial electrical products, design service models with both cost efficiency and customer experience balancing

Work as service support manager on 3rd party service enablement, including local customers’ request assessment, global account engagement, AP regional service team cooperation, project management, etc.,



Requirements◇

■Basic Qualifications

Excellent Japanese & English both in writing and verbal communication

5+ years working experience in industry

Bachelor’s degree in Mechanical, Computer Science, Technical or Business discipline, Engineering preferred

■Preferred Qualifications:

Technical service/technical management

Experience with Six Sigma tools and Lean techniques

Ability to think and act both strategically and tactically

Proven track record of taking ownership and driving results in a cross functional environment

Bias for action and ability to juggle multiple projects

■Skill Sets:

Be sensitive on new technology trend and customer service innovation opportunity

Good project management capability and strong driving force

Good communication skill

Rich knowledge of PC/Mobile Internet technology

Relative finance knowledge preferred

* Chiyoda-Ku - Tokyo - Japan