General Information

Req #
WD00032703
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Thursday, June 16, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

As a Tablet & 3rd Party Service Manager, you will work on customer engagement, service model design, EMEA delivery team cooperation to ensure service readiness in targeting regions/countries. In this role, you will work continuously on service performance improvement both on CX and cost by EMEA Delivery and function team engagement and cooperation.

You will report to Director of Services Enablement & Techincal Engineering.


The successful candidate will be a person who is good at

  • Project Management skills
  • Active mindset, visionary ideas & organizational Strength, and know how to deliver 
  • Good competitor analysis skills, be creative and can execute
  • Cross-functional communication and coordination
  • Working under pressure and timeline
  • Collaboration with remote teams and enjoying culture diversity

Responsibilities: 

  • Responsible to work against KPI agreements with overall goals of increasing efficiency and effectiveness of service delivery, cooperate with WW service NPI PM to ensure new tablet product E2E service readiness deliverables are managed effectively
  • Ensure effective ownership, communication, coordination, and facilitation of support service activities between the EMEA delivery team and Contact Center teams on Lenovo Tablet service issue handling including customer complain, Quality issue, parts supply issue, etc. 
  • Investigate competitors and assess service delivery model by EMEA markets for tablet and specific consumer or commercial electrical products, design service models with both cost efficiency and customer experience balancing
  • Work as service support manager on 3rd party service enablement, including local customers’ request assessment, global account engagement, EMEA regional service team cooperation, project management, etc. 

Basic Qualifications:

  • 5+ years of working experience in the industry
  • Bachelor’s degree in Mechanical, Computer Science, Technical or Business discipline, Engineering preferred 
  • Excellent English both in writing and verbal communication

Preferred Qualifications: 

  • Technical service/technical management
  • Experience with Six Sigma tools and Lean techniques 
  • Ability to think and act both strategically and tactically 
  • Proven track record of taking ownership and driving results in a cross-functional environment 
  • Bias for action and ability to juggle multiple projects 

Skill Sets: 

  • Be sensitive on new technology trend and customer service innovation opportunities
  • Good project management capability and strong driving force
  • Good communication skill
  • Rich knowledge of PC/Mobile Internet technology
  • Relative finance knowledge preferred

Base gross monthly salary from minimum 2.250 EUR and above, depending on experience + variable part 12% of your annual earnings.

What we offer:
  • An open and stimulating environment within one of the most forward-thinking IT companies
  • 3 sick days per year 
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft and hard skills trainings and individual mentoring
  • 1:1 contribution to the Third Pillar Pension System
  • Home office flexibility upon team agreement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.