General Information

Req #
Career area:
Sales Support
Wednesday, February 28, 2024
Working time:
Additional Locations
* Japan - Tōkyō - Chiyoda-Ku

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Description and Requirements

Modem/RF Technical Account Manager is responsible for interfacing Japanese carriers (MO and/or MVNO) to understand their modem and RF related requirements, articulate & communicate them to internal organization (Motorola R&D, product operation, sales & marketing), keeping track of the action items, and verify their implementations.

The position will occasionally be involved in identifying and investigating the root cause of Modem/RF related issues of the models launched in the market. One of goal is to get product approval from Japanese Carriers. Also, will be involved in Modem/RF related technical Q&A’s from potential customers upon requests from corporate sales team.

The position will mainly Interact with Motorola JP Project Manager, country sales & marketing team, global R&D and product operations team, quality assurance team, inside the company.

Also will interface with Japanese carriers as well as SW development service providers and certification firms.

Key responsibilities
- Work as point of contact on Carrier technical items for both customers and internally teams. And work proactively with internal team to build a good relationship with Carriers and ensure the success of the business.

- Understand customer HW requirements and communicate with internal teams on them.

- Participate pre-sales phase to capture customer needs and wants. And communicate with internal teams in a timely manner to increase customer satisfaction.

- Demonstrate Motorola technologies to customers.

- Manage technical items in RFP with internal team and communicate customers when needed.

- During product development, work with the development team to meet customer requirements following the customer process. And make sure time plan and resources leading internal team.

- Provide status updates through regular meetings with customers when needed.

- Cowork with Modem/RF team and test vendors.

- Solve technical issues found in development phase and after-sales working with CS/Development team and business team. Support analysis activities when needed.

- Provide strategic input to internal team regarding the industry or application technology trend to enhance the partnership with the customers. 

- Travel domestic and overseas as needed.

Additional Locations
* Japan - Tōkyō - Chiyoda-Ku
* Japan
* Japan - Tōkyō
* Japan - Tōkyō - Chiyoda-Ku