Lenovo

Position Description:

SW Technical Account Manager is responsible for interfacing Japanese carriers (MO and/or MVNO) to understand their Software and network related requirements, articulate & communicate them to internal organization (Motorola R&D, product operation, sales & marketing), keeping track of the action items, and verify their implementations.

The position will occasionally be involved in identifying and investigating the root cause of NW and SW related issues of the models launched in the market. Also will be involved in NW and SW related technical Q&A’s from potential customers upon requests from corporate sales team.

The position will mainly interact with Motorola JP Project Manager, country sales & marketing team, global R&D and product operations team, quality assurance team, inside the company.

Also will interface with Japanese carriers as well as SW development service providers and certification firms.

Key responsibilities:

• Work as point of contact on Carrier technical items for both customers and internally teams. And work proactively with internal team to build a good relationship with Carriers and ensure the success of the business.
• Understand customer SW/NW requirements and communicate with internal teams on them.
• Participate pre-sales phase to capture customer needs and wants. And communicate with key internal teams in a timely manner to increase customer satisfaction.
• Demonstrate Motorola technologies to customers.
• Manage technical items in RFP with internal team and communicate customers when needed.
• During product development, work with the development team to meet customer requirements following the customer process. And make sure time plan and resources leading internal team.
• Provide status updates through regular meetings with customers when needed.
• Manage test vendors.
• Solve technical issues found in development phase and after-sales working with CS/Development team and business team. Support analysis activities when needed.
• Provide strategic input to internal team regarding the industry or application technology trend to enhance the partnership with the customers.
• Travel domestic and overseas as needed.

• At least 3 years’ experience of developing models NTT / KDDI / Softbank /Rakuten / MVNO
• Understanding smartphone development process and Knowledge of key communication technologies and smartphone functions
• Communication and presentation skills together with experience of providing technical presentations to customers
• Experience of development work as a system design, function block design, evaluation, or debugging (work as at least one of them) as a member of SW or NW development team
• Experience as a product development leader, making time schedules and managing teams
• Experience of failure analysis and fixing problems that occurred at customers
• Cross-functional development experience together with radio/modem, electrical, mechanical, system/platform, application, etc.
• Experience in managing RFP and requirement items provided by customers
• Understand the technical value proposition and translate it into a business value proposition
• Proficient in Japanese and English for listening, speaking and reading. (Mandarin skill is a plus)
• Prior experience in an operator technical interfacing role require
• Managing technical contractors in the team