General Information

Req #
WD00053105
Career area:
Sales
Country/Region:
Italy
State:
Milano
City:
San Felice Segrate
Date:
Monday, November 20, 2023
Working time:
Full-time
Additional Locations: 
* France - Hauts-de-Seine
* Italy - Milano

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements

Lenovo Motorola is looking for a Technical Client Advisor MBG Global Accounts.

Your primary duties are:

  • Evangelizing Lenovo and Motorola products, services, and solutions to global account customers
  • Managing customer technical escalations and working with our product development teams to resolve
  • Building original content (presentations, videos, whitepapers etc.) around Lenovo’s smartphone solutions
  • Be able to confidently communicate with customers, both technical and commercial
  • It is expected that you will build a deep knowledge of the Motorola device product range and will be the ‘go-to’ person for many pre/post sales technical requests
  • You are not expected to handle any break/fix ‘warranty’ or product QA issues. Product Scope Motorola and Lenovo smartphone products, hardware, software, services and solutions and third party alliance offerings.


Your key responsibilities:

  • Work with Global Account Sales teams to support customers as part of the Sales process
  • Present the value proposition, product roadmaps and solutions to our customers and to internal stakeholders
  • Manage communication with all other internal Lenovo support teams including providing new product and roadmap information to our marketing teams
  • Act as focal point to the customer for technical escalations on AER, Android OS, Specific handset features and Government and Regulatory certificates
  • Continuously maintain/enhance technical skills on relevant products and industry shifts and use cases for mobile phones in OEM environments
  • Build Lenovo solution content such as training presentations, videos, articles and whitepapers etc.
  • Provide in-depth solution knowledge & product expertise of Motorola device product range to global account sales teams
  • Provide ‘support’ for low level technical questions from Sales
  • Attendance and presentation at relevant Industry events such as Mobile World Congress ( when applicable)
  • Understand and be able to communicate the benefits and capabilities of our 5G Key Interactions; Global Account Sales organization; Global Account Customers up to C- level engagement; Motorola WW product teams; OEM and solution business colleagues; Resellers, Alliance partners, Google and leading EMM providers
 

Your Qualities/Skills

  • Excellent product knowledge across Smartphones and Android devices. AER certification preferred
  • Superior problem solving & analysis skills, commitment & action oriented
  • Knowledge and experience with core Zero Touch enablement
  • Strong verbal and written communication skills
  • Strong knowledge of 5G applications, features, benefits and use cases
  • Excellent customer facing skills
  • Strong Commercial Acumen and proven sales background