General Information

Req #
WD00016325
Career area:
Services
Country/Region:
Australia
State:
New South Wales
City:
Chatswood
Date:
Tuesday, December 7, 2021
Working time:
Full-time
Additional Locations: 
* Chatswood - New South Wales - Australia

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com,and read about the latest news via our StoryHub.


The one thing that’s missing? Well… you...

Description and Requirements

The Lenovo ISG Services Technical Support Engineer is a critical member of the Lenovo ISG Services Delivery team. Strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience. Technical Support Engineers must resolve the most complex customer problems, often collaborating with OEM software and hardware support teams and pre-sales solution design team.

DCG Services Technical Support Engineers must be experienced remote support agents, having strong technical problem determination skills in networking, storage, and Operating Systems. Industry-leading certifications, with comprehensive server software problem resolution skills for major OEM server operating system software and hypervisors, as well as sophisticated hardware tuning, configuration, and performance management skills are required. Strong network infrastructure and security skills are also required. Excellent language, customer issue handling, and communications skills are essential to this position.

Key Responsibilities: 
  • Monitor the service data and drive the closure of long-pending service calls.
  • Review long pending problem cases and assist service providers to resolve the problem and issues.
  • Work with customers to understand the issue and provide guidance to customers on problem isolation and service data collection.
  • Work with different parties to develop action plans and obtain feedback from customers on the progress of the problem resolution.
  • Conduct problem review meetings with customers and explain the course of action and resolution plan.


Requirements:

  • At least 6-8 years of experience in Server and Data Center Maintenance Services; preferable with field support and machine repair experience.
  • At least 2-3 years experience in an Account management position.
  • Technical knowledge of the Wintel platform is preferred.
  • Hands-on experience on VMware, Linux and Windows servers required.
  • Excellent interpersonal and communications skills.
  • Excellent oral and written English skills Fluent in communications.
  • Capable of multi-tasking and working under pressure.

* Chatswood - New South Wales - Australia