General Information

Req #
WD00012519
Career area:
Services
Country/Region:
Australia
State:
New South Wales
City:
Chatswood
Date:
Friday, September 24, 2021
Working time:
Full-time

Why Work at Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com,and read about the latest news via our StoryHub.

Description and Requirements

Targetting recent graduates, this role will broaden your knowledge of technology and develop your communication and ownership skills. As you grow and learn you will leverage your technical expertise and skills to deliver best-in-class support to Lenovo’s Premier Support customers throughout Australia and New Zealand.

Supported by a team of Technical Account Managers and L2/L3 engineers you will learn to quickly and accurately diagnose and resolve hardware or software faults across Lenovo’s commercial THINK product range including Desktops, Laptops and Tablets. Ongoing training will be provided, including both internal technical and personal development options.

Over phone and email you will employ logical, methodical and efficient troubleshooting and isolation techniques to identify faults and dispatch engineers to site with the necessary parts and instructions to ensure a first-time fix.

You will oversee every case from start to finish with exceptional case management, follow-up and communications to ensure the highest levels of customer satisfaction.

As a member of a rapidly expanding team you will be well positioned for personal and professional growth with a variety of secondary and tertiary roles such as L2 / L3 Senior Engineer, Technical Account Manager, Technical Support Manager, Field Service Engineer and more becoming available as we continue to grow.

Applicants must be Australian Citizens or Permanent Residents. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.