General Information

Req #
WD00041002
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, September 27, 2022
Working time:
Full-time
Additional Locations: 
Bangalore - Karnātaka - India
BANGALORE - Karnātaka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Fluency in speaking English and Hindi.

Good Technical & analytical skills.

Good verbal communication skills and e-mail etiquette

Manage customer time / responsiveness / TAT

Good customer handling and interpersonal skills.

Sound Knowledge of Lenovo Products.

Basic understanding of Lenovo key KPI’s OSAT, FTR, and repeat repair. (Cx & Cost)

Own and Follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process.

Close loop with DSAT customers

Position Requirements:

Graduates with minimum of 3+ Years of experience in technical support

Preferred Service Industry Exposure

Relevant technical certifications would be an added advantage

Work location – Ferns Icon & Eco space

Willingness to work in 24/7 environment

  • BANGALORE - Karnataka - India

TO BE DELETED - Multiple Cities (OLD)
* BANGALORE - Karnataka - India
Multiple Countries (Posting Locations)
India
Multiple States (Posting Locations)
Karnātaka
Multiple Cities (Posting Locations)
Bangalore - Karnātaka - India, BANGALORE - Karnātaka - India
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