General Information

Req #
Career area:
United Kingdom
Additional locations:
SK - Bratislava
Thursday, June 10, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Geography:         EMEA UK - Glasgow/Bratislava                       Business Unit:    Data Center Group Company: Lenovo Global Technology (UK) Limited Job Function:      Services Employee Type: Regular Employee Country Location: United Kingdom Work Location:  GBR-Glasgow Experience Required:      3 - 5 Years Facility: Regional Office Hours of Work:  40 Hours a Week Travel Percentage:           1 Position Time Type:         Full time Position Description:      We are Lenovo! We are also the Largest PC Company in the World at the moment. We are a multi-billion global Fortune 500 company and a leader in providing innovative consumer, commercial and enterprise technology. Lenovo's business is built on product innovation, a highly-efficient global supply chain and clearly defined competitive strategy. Its product lines include a full range of commercial and consumer PCs, servers & storages and workstations and a family of mobile internet devices incl. smartphones, tablets and convertible products. We are looking for a Technical Support Centre Analyst to join our Global Service Delivery team in Glasgow! If you are an experienced remote support agent and you also speak  Spanish language and you have amazing communication and phone skills we might be looking exactly for you! You’ll be a member of our Data Centre Group Service Delivery team. We truly care about our customers and giving them the best experience it’s an absolute priority. You will be resolving the most complex customer problems, often collaborating with OEM software and hardware Level 3 support teams. Position Requirements:  Your responsibilities will be: • Serve as the primary point of contact for DCG hardware, software, and overall problem resolution responsible for end-to-end case management • Logged into telephony system and perform direct contact centre role via phone, eTicketing, chat, and forums • Collaborating with peer agents, Level 3 OEM agents, and hardware and software development teams • Resolve complex, collaborative calls working with Level 3 teams and Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers • Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols • Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required You will have: • Spanish& English ( any other European languages would be an advantage) • Prior experience as a Level 2 contact center agent, or equivalent experience • Experience troubleshooting from a solution level for appropriate data collection (logs) and isolation • Technical knowledge of Datacentre • Technical knowledge of Nutanix, VMware, Microsoft, Red Hat and SUSE operating systems As a Lenovo Employee you will enjoy many benefits we offer, for example: • Competitive compensation • Flexible Benefits • Free onsite Parking • Good Pension Scheme • Career Development Plan • Positive work life balance • Learning and development • Life Insurance • Private Medical Insurance • Long Service Awards • Long Term Disability Benefits • Long Service Awards • Employee Purchase scheme • Referral bonus Don’t miss this fantastic opportunity and apply today!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.