General Information

Req #
Career area:
Sales Support
Capital Federal
Monday, November 8, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Motorola Mobility, A Lenovo Company, is one of the world’s fastest growing smartphone providers, creating groundbreaking, affordable, high quality products designed and built with the global customer in mind. 

And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation, we want you to help us define our world of tomorrow. Explore the opportunities and apply today. 

Position responsibilities:
  • This position will be mainly involved with products such as smartphones and their accessories.
  • Analyze carrier technical requirements, ensure compliancy of current and future products. RFI documentation. Detect gaps and raise internal requests.
  • Support customer homologation of new products. Raise and track reported issues. Purse carrier approval.
  • Manage products samples, logistics, inventory, software programming and distribution to customers and internal teams.
  • Manage technical documentation (3GPP/FCC reports, LAB measurements, PTCRB/GCF certificates, etc)
  • Manage product specs. Fill out of customer forms.
  • Create test cases to ensure correct functionality of new features. Sync with Field Test team.
  • Report and escalate product SW and HW issues. Work with development teams to validate fixes and integration. Track and document.
  • Plan and execute software maintenance releases, customers approvals and field deployments.
  • Provide technical support for new technologies and features trials, enterprise sales, carrier quality programs, consumer issues, litigations, 3rd party apps, etc.

Position requirements:

  • Advanced English 
  • Google tools and/or Office tools knowledge
  • Strong experience in technical support to sales / post - sales
  • Portuguese fluency is a plus