General Information

Req #
WD00049957
Career area:
Information Technology
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, March 16, 2023
Working time:
Full-time
Additional Locations: 
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Telecommunications – Contact Center IT Engineer - Intern

The Telecommunications – Contact Center IT Engineer – Intern position will work directly within the Lenovo Online organization, embarking on a contact center channel strategy to deliver intelligent self-service, low-cost contact center strategies, sales & services upsell opportunities, and improve world class customer experiences. The Online Organization combines both business transformation and IT delivery into a single, E2E channel strategy.  Work as part of diverse & inclusive, international, and modern Tech company. 

We are looking for all of this and a dynamic, positive, and hungry-for-more internship; join our Telecommunications Contact Center IT team supporting Lenovo’s Global Business teams. 


More about responsibilities and who our ideal candidate is: 

  • Communicator and a warm welcome-face to our employees - You enjoy talking to people and you care about leaving a positive impression.
  • Well organized - working with internal employees’, able to document processes, taking care of customer journey design flows and be very well organized & details oriented, 
  • Initiator - Once you are fully oriented in the company and in your role, you will have a chance to be part of many more interesting projects. We want to hear from you what areas you would like to be part of and we will be happy to involve you in other areas of IT world. 
  • Creative and builds our IT, Digital Transformation and Brand internally
  • Define and document the detailed business solution designs for contact center solutions.
  • Partner with global business teams on creation and execution of User Acceptance Testing.
  • Ensure timely and accurate generation of all reports, consistency, and standardization amongst the various types of reports and databases.
  • Provide postproduction support with operation team.

Qualifications:

  • In the process of obtaining a BS degree in Computer Science, Software Engineering, or Computer Engineering
  • Experience with interpreting technical manuals and schematic designs
  • Strong technical, analytical, and problem-solving skills
  • Experience with Excel, PowerPoint, etc.
  • Familiarity with PC hardware
  • English - professional written and verbal communication.


Preferred Qualifications: 

  • Curiosity to learn, ask questions, and ability to act proactively on tasks
  • Interpersonal communication skills 
  • Team player with interest in IT and technology
  • Detail oriented and demonstrated ability to meet deadlines 
  • Ability to maintain confidentiality
  • Ability to analyze data with a drive for problem-solving
  • Strong technical skills (Excel, PowerPoint, etc.)


Salary 

The base salary range for this position is $31,200 - $66,560/hr. 


And what will we offer you? 

  • Being part of diverse & inclusive company 
  • Flexible and modern approach to work 
  • Many possibilities on your further development - soft and hard skills trainings
  • Many other cool benefits
  • Having fun while doing a great job! 
  • This is perfect job for you to show us your potential and start your amazing career as an IT professional! 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

Additional Locations: 
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
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