General Information

Req #
Career area:
Hardware Engineering
United States of America
North Carolina
Wednesday, November 8, 2023
Working time:
Additional Locations
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub. 

Description and Requirements

Lenovo ThinkPads are renowned for their exceptional quality and reliability. These laptops are celebrated for their robust construction, powerful performance, efficient processors, exceptional battery life, and ample RAM to ensure seamless multitasking.  Additional security features include fingerprint sensors and encrypted storage to safeguard sensitive data. Lenovo's reputation for outstanding customer support and their ability to maintain a commitment to sustainability, make ThinkPads a clear choice for those seeking both performance and durability.

The Lenovo quality team is currently seeking a Software Customer Quality Engineer for ThinkPad Notebook devices. In this position you will be performing failure analysis on customer defects, issue resolution and implementing future product improvements.  If you have a passion for problem solving, like writing scripts in windows or powershell, and not afraid to pick up a screwdriver, we want to talk to you!

We are currently considering candidates in the Raleigh, NC area or those looking to self-relocate to the area. 


  • Perform failure analysis of product defects
  • Collaborate on defect resolution with product owners
  • Drive future product improvements
  • Perform onsite customer investigation as needed
  • Explore and support software image compatibility issues including, but not limited to: Windows OS, applications, drivers, firmware, BIOS, remote deployment, networking, system performance, & benchmarking

Basic Requirements:

  • Experience with PC hardware and software troubleshooting 
  • Degree in IT/Computer Science or related technology field, or equivalent experience
  • 1+ years of hands on quality engineering and/or debug experience 

Preferred Requirements:

  • Strong verbal and written communication with attention to detail
  • Flexibility to work some evening hours
  • Ability to travel both domestically and internationally as needed
  • Past experience performing failure analysis

Lenovo North America has transitioned to a hybrid work environment at least three days a week in-office with the flexibility option of working up to two days a week remotely.

Learn more about why it’s great to work at Lenovo -  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville