General Information

Req #
WD00001006
Career area:
Services
Country:
United Kingdom
State:
Hampshire
City:
BASINGSTOKE
Date:
Friday, May 21, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division, in order to design services, build process documentation and training materials to support managed services contracts within the given time and budget. You are an experienced leader with having transition and project management experience in a multi country environment. You are a real hands-on person with service design skills, project management skills, organizational strength and visionary ideas you know how to sell.

In this role, you will be reporting to Transition Senior Manager based in the US.


Responsibilities:

  • Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practice 
  • Ensure new Services have a fully developed end to end support structure, including Processes, SLAs and KPIs monitoring commensurate with business requirements and priorities. 
  • Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
  • Ensure all documentation is completed to a high standard by all relevant Design and Service Transition functions and standards
  • Update and maintain the process artifacts and process library through the transition project 
  • Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle. 
  • Identify and manage Operations risks to ensure a successful transition to service. 
  • Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP. 
  • Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria. 
  • Coordinating project priorities across multiple tracks on a project and driving the project  
  • Create and manage project deliverables, milestones and required tasks per the schedule 
  • Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes. 

Required Skills/Knowledge:

  • Strong Project Management skills; expert in organizing, planning and managing large-scale projects
  • Ability to analyze project needs and determine resources needed to meet objectives
  • Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level
  • Ability to prioritize and manage work and trade-offs against critical timelines in a fast-paced environment
  • Builds a strong internal and external network of personal relationships to identify issues and opportunities.
  • Demonstrated experience in analyzing a business issue and developing a future state recommendation
  • Highly developed skills in using MS applications including Project, Visio, Excel/Sharepoint/Teams
  • Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decision
  • Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
  • Ability to travel up to 30% (no travel during COVID)
  • 4-6 years of information technology and business experience
  • A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus

Nice to have:

  • External project management certification such as PMP from PMI or other project management certification is preferred
  • ITIL Foundation Certified is a Plus


What Lenovo can offer You:


  • An open and stimulating environment within one of the most forward-thinking IT companies 
  • Opportunities for career development & growth 
  • Access to trainings for personal development 
  • An international team with a high focus on Gender Diversity 
  • Attractive compensation package and Performance based rewards 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.