Lenovo

Responsibilities:

• Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practice
• Ensure new Services have a fully developed end to end support structure, including Processes, SLAs and KPIs monitoring commensurate with business requirements and priorities.
• Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
• Ensure all documentation is completed to a high standard by all relevant Design and Service Transition functions and standards
• Update and maintain the process artifacts and process library through the transition project
• Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.
• Identify and manage Operations risks to ensure a successful transition to service.
• Provide Governance of the SRP, and Sign Off for all key project stages and artifacts.
• Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP.
• Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
• Coordinating project priorities across multiple tracks on a project and driving the project
• Following established standards and procedures for project reporting and documentation
• Create and manage project deliverables, milestones and required tasks per the schedule
• Building and maintaining positive working relationship with vendors and external/internal customers
• Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes.

.Required Skills/Knowledge:

• Strong Project Management skills; expert in organizing, planning and managing large-scale projects
• Ability to analyze project needs and determine resources needed to meet objectives
• Excellent communication, organizational, leadership, time management skills
• Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level
• Ability to prioritize and manage work and trade-offs against critical timelines in a fast-paced environment
• Builds a strong internal and external network of personal relationships to identify issues and opportunities.
• Demonstrated experience in analyzing a business issue and developing a future state recommendation
• Highly developed skills in using MS applications including:
  • Project
  • Visio
    • Understand and Create Process Flows (Swim lanes, flowcharts)
    • Understand and Create Technical Diagrams
  • Excel/Sharepoint/Teams
    • Import from different sources of data
    • Data Analysis using charts, pivot tables, filters and rules
    • Knowledge of basic to advanced Excel functions
• Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
• Strong negotiation ability and attention to detail
• Strong teamwork and interpersonal skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks. 
• Highly organized and detail-oriented. 
• Ability to work independently with little supervision
• Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
• Ability to travel up to 30% (no travel during COVID)
• 4-6 years of information technology and business experience

• A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus 
• External project management certification such as PMP from PMI or other project management certification is preferred
• ITIL Foundation Certified is a Plus

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome! 

About Lenovo Services 

We think and act differently! 

Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products. 

Be one of the changemakers. Join Lenovo! 

About Lenovo 

Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.