Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare.

■Position Summary

This position will drive the transition of services for new customers, encompassing systems, process and delivery scope. The candidate will have overall ownership for all tasks required to transition a new customer from the current mode of operation (CMO) to the contracted future service, ensuring a great customer experience throughout. Within this position, the candidate will leverage and build upon their extensive knowledge and expertise in transition management and project management methodologies and tools.

■Responsibilities:

• Leading transition activities from contract signing to service delivery;

• Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics

• Create and manage project deliverables, milestones and required tasks per the schedule

• Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues

• Coordination of and response to requests for changes from the original specifications

• Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts

• Following established standards and procedures for project reporting and documentation

• Building and maintaining positive working relationship with vendors and external/internal customers

◇Requirements◇

■Required Skills/Knowledge:

• Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)

• Experience in full life-cycle project development including requirements, design, development, testing and roll-out

• Demonstrated experience in analyzing a business issue and developing a future state recommendation

• Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation; Ability to analyze project needs and determine resources needed to meet objectives

• Excellent communication, organizational, leadership, time management, and solution-oriented skills

• Highly developed skills in using MS Office Suite applications including: Project & Visio

• Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions

• Strong understanding of Transition Management principles, procedures and best practices

• Strong customer focus and ability to manage customer expectations

• Strong teamwork, negotiation and interpersonal skills

• Multi-tasking and time-management skills, with the ability to prioritize tasks

• Highly organized and detail-oriented

• Excellent analytical and problem-solving skills

• Ability to work independently with little supervision

• Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines

• Ability to travel up to 50% (no travel during COVID)

• 5-8 years of progressive broad-based information technology and business experience

• Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master’s degree highly desirable)

• External project management certification such as PMP from PMI or other project management certification is preferred ITIL Foundation Certified is a Plus

• Fluency in Japanese and business level English is a must