General Information

Req #
Career area:
Monday, June 10, 2024
Working time:
Additional Locations
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub

Description and Requirements

UCC Engineer L2

(I) Job responsibilities

Responsible for the operation and maintenance of Lenovo Global Mail/Instant Messaging System/Office365 related applications, including Outlook/Teams/OneDrive/SharePoint/Email Relay Server etc.

1. Handle user escalated tickets and service requests.

2. Communicate and transfer knowledge to the service desk team.

3. Escalate critical incidents, difficult issues, or user voices to the level3 team.

4. Create and maintain a knowledge base.

5. Assist the level3 team with other tasks (Survey returns, data and information collection, data export, etc.)

(II) Qualifications:

1. Able to accept 7*24 night-shift rotation.

2. Strong communication and understanding ability, cross-team collaboration skills, and a strong sense of responsibility.

3. Proficient in English listening, speaking, reading, and writing.

4. Bachelor’s degree or above, three or more years of relevant work experience in Microsoft series product operation and maintenance.

5. Experience in operation and maintenance of Microsoft product line Windows server/AD/Exchange/Lync/Office365 Teams.

6. Strong willing to learn technology.

6. Windows Server/Linux system operation and maintenance experience is a plus.

7. Automation language ability is a plus, such as Python/Shell, etc.

Additional Locations
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE