General Information

Req #
WD00063669
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, June 10, 2024
Working time:
Full-time
Additional Locations: 
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

UCC Engineer L2

(I) Job responsibilities

Responsible for the operation and maintenance of Lenovo Global Mail/Instant Messaging System/Office365 related applications, including Outlook/Teams/OneDrive/SharePoint/Email Relay Server etc.

1. Handle user escalated tickets and service requests.

2. Communicate and transfer knowledge to the service desk team.

3. Escalate critical incidents, difficult issues, or user voices to the level3 team.

4. Create and maintain a knowledge base.

5. Assist the level3 team with other tasks (Survey returns, data and information collection, data export, etc.)

(II) Qualifications:

1. Able to accept 7*24 night-shift rotation.

2. Strong communication and understanding ability, cross-team collaboration skills, and a strong sense of responsibility.

3. Proficient in English listening, speaking, reading, and writing.

4. Bachelor’s degree or above, three or more years of relevant work experience in Microsoft series product operation and maintenance.

5. Experience in operation and maintenance of Microsoft product line Windows server/AD/Exchange/Lync/Office365 Teams.

6. Strong willing to learn technology.

6. Windows Server/Linux system operation and maintenance experience is a plus.

7. Automation language ability is a plus, such as Python/Shell, etc.

Additional Locations: 
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
 
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
 
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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