Lenovo

Lenovo is seeking a User Researcher to join our growing User Experience Design team.

At Lenovo, we know that experiences are multi-faceted and driven. That why our Lenovo Experience Group (LXG) uses the Total Experience model to holistically understand the user, customer, and employee experience. In this role, you will focus on understanding and improving the employee experience. You will apply User-Centered Design principles to understand complex challenges and be part of a growing team developing world class user experiences for Lenovo employees.

To achieve these goals, you will collaborate closely with other Researchers, Designers, Developers, Engineers, and Product Managers throughout the design process. You will develop a deep understanding of our employee journey and the many touchpoints and stakeholders. By designing and running research activities and providing design direction to project teams, you will be an advocate for our internal users and ensure we are giving them the right tools to exceed our customer expectations.

• Define, plan, and execute iterative user research activities spanning a broad set of employee tools using a variety of research methods, including but not limited to generative work (e.g. interviews, field studies, ethnography), evaluative work (e.g. usability studies, concept evaluations, benchmarking, heuristic evaluations), to summative or validation research
• Discover and understand user behavior and motivations within the business context to help teams shape concepts, products, and solutions
• Conduct analysis for employee feedback and other data to create deliverables that clearly communicate findings to a wide audience of internal stakeholders
• Leverage ideation and storytelling skills to bring the voice of the user to life for business stakeholders and prioritize those activities that maximize impact.
• Contribute to research operations, including internal recruiting and frameworks, to ensure a timely and repeatable process for research.
• Advocate for research as a part of the design process, including educating others outside the User Experience Design team on UX design methodologies and advocate the benefits of good UX research and design.
• Work collaboratively with cross-functional project team members and business peers to propose the best experience for our employees

Required Qualifications: 

• Bachelor’s degree (Master’s preferred) in User Experience Research, Human Factors, Cognitive Psychology, Anthropology, Sociology, HCI/Computer Science, or other equivalent fields
• 5+ years of proven success conducting user research (qualitative and quantitative) in an industry setting or equivalent
• Strong portfolio demonstrating breadth and depth in UX research, conceptual thinking, creative problem solving, and deliverables (e.g. study plans, reports, and demonstrated impact).
• In-depth knowledge of various qualitative and quantitative research methods and techniques (e.g. interviews, ethnography, descriptive and inferential stats, classification, clustering, etc.)

Preferred Qualifications: 

• Detail-oriented with the ability to be pragmatic and keep the ‘big picture’ in mind
• Self-motivated and execution-orientated with the ability to work independently as well as take direction within established strategic and business guidelines
• Experience using:  
  • Survey software (e.g., Qualtrics, Confirmit)
  • Research platforms (e.g., UserZoom, dscout)
  • Data analysis software (e.g., SPSS, R)
  • Microsoft programs (e.g., Teams, Outlook, Excel, PowerPoint)
• Ability to complete high-quality deliverables autonomously, with strong attention to detail
• Ability to collaborate others both as a project leader and as a supporting teammate
• Ability to manage multiple projects/requests simultaneously while successfully addressing interruptions and redefined priorities
• Previous experience in a SaaS / enterprise tool role or organization
• Experienced and skilled at facilitating workshops, brainstorming sessions, or other techniques for taking insights and creating impact.