General Information

Req #
Career area:
United States of America
North Carolina
Saturday, June 11, 2022
Working time:
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Value Recovery Services Operations Manager

Over the past decade, Lenovo has effectively implemented a strong ESG framework and robust sustainability programs. Lenovo’s ESG efforts are focused on circular economy, resilience and helping to solve humanity’s greatest challenges with smarter services and technology. This determination has led us to implement Science Based Targets, meaningful steps around energy management and sustainable design that can be seen in our processes and products.  We strive to do things differently with the goal of a Smarter Future in mind for our customers, our employees, our communities, and the environment. It is through Lenovo’s Global Sustainability Services, that we aim to be that partner to help our customers meet their own ESG goals as well.

An important part of sustainability efforts is the product circular economy. If we as a society continue using our resources in the same make-use-dispose linear way, we are going to need more than 2 and half planet earth resources to sustain this consumption growth. This is why it is important to move from linear to circular economy where we enable means to extend product lifecycle. Refurbishment is a good example of giving products second life and mitigating environmental impacts related to productions and consumption.

Our Global Sustainability Services Team is looking for a passionate and enthusiastic Refurbishment operations manager to support our global operations managing our internal and external refurb execution from end to end.  

As part of our team, your key responsibilities would be:

  • Become a focal point for monitoring our internal and external refurbishment partners for day-to-day operations management and execution
  • Ensure our E2E processes are in place within each Geo to support ARS, Refurb, and parts sales
  • Must be flexible as this new role is evolving and will add and subtract initial assignments as time goes on
  • Manage a BMS to understand Capacity, SLA’s, Backlog and Cost
  • Maintain clear overview of Lenovo refurbishment internal and external facilities and their status as well as future roadmap for new opportunities.
  • Ensure cross-functional teams are in line with our goals and overall business objectives
  • Ensure parts availability for refurbishment operations by close interlock with parts supply chain teams, providing forecast, and working on alternative parts sourcing strategies.

You’ll be a good match, if you have:

Basic Requirements:

  • 5+ years’ experience in similar role such as product management, service repair or delivery, operations management, ITAD operations
  • IT/PC product repair, refurbishment and/or engineering knowledge
  • Experience with vendor and kpi management
  • Strong excel and PowerPoint execution
  • Good performance analytics and performance management skills
Preferred Requirements:
  • Experience in ITAD operations is very welcome
  • Ability to effectively communicate with diverse internal and external stakeholders across all Geographies.
  • Project management skills are an advantage
  • Strong interest in sustainability and circular economy
  • Language: English – other languages are a plus.

Process minded person with excellent communication skills, Partner management, Self-driven, Self-learner, Ability to build up and maintain relationship with internal and externa stakeholders, ,

This role will allow a flexible working schedule.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America